Associate Product Manager

Job Description

You will contribute to shaping the product strategy, roadmap, and feature prioritization for Sprinklr’s CCaaS portfolio, with a particular focus on Inbound Voice and Unified Routing.

• Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications.
• Conduct market research and competitive analysis to identify market opportunities and drive product innovation.
• Work closely with engineering teams to translate product requirements into actionable user stories and specifications.
• Drive the development and launch of new features and enhancements, ensuring highquality deliverables that meet customer needs and business objectives.
• Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.
• Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our and gather feedback for continuous improvement.

What Makes You Qualified

• Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field.
• 2 years of work experience, preferable in the SaaS industry,with a background in customer experience, contact center solutions, or enterprise software.
• Proven experience leading cross-functional teams and driving product development from concept to launch.
• Strong understanding of domain principles, processes, and best practices.
• Demonstrated ability to analyze market trends, customer needs, and competitive landscapes help drive product strategy.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience working in Agile development environments.
• Knowledge on Agile methodologies such as Scrum.
• Hands on experience of working on SDLC tools such as Jira.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Warning about Recruiting Scams:

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.