Brand Marketing Manager
Job Summary
Job Description
Level AI is revolutionizing customer experience with AI, using LLMs to transform contact centers into strategic assets. This role involves a Brand Marketing Manager who will shape the company's public perception through brand strategy, storytelling, and creative campaigns across various channels. Responsibilities include leading creative brand initiatives, scaling organic social presence, managing PR and communications, collaborating with executive teams, and evolving the creative system. The ideal candidate will have experience in B2B tech or creative agencies, a blend of strategic and execution skills, and a business-minded creative approach.
Must have:
- Own brand strategy and storytelling
- Lead creative brand campaigns
- Scale organic social presence
- Run PR & Comms playbook
- Collaborate with executive teams
- Evolve creative system
- Experience in B2B tech or creative agency
- Blend strategy with execution
- Creative and business-minded
- Present to executives
- Manage social/comms channels
Good to have:
- Experience in AI or customer experience
- Personal network of creative/PR freelancers
- Experience building brand frameworks
Perks:
- Competitive compensation
- Equity
- Health, dental, and vision coverage
- Learning & development stipend
- Chance to shape a company from the ground up
3 skills required
Job Details
Location: Bay Area preferred
Team: Marketing
Reports to: VP of Marketing
About Level AILevel AI is revolutionizing customer experience by transforming contact centers into strategic assets through state-of-the-art AI. Our platform leverages LLMs and real-time intelligence to understand complex customer interactions and drive better business outcomes. By integrating advanced language models into every customer conversation, we unlock real-time agent assist, QA automation, and powerful Voice of the Customer insights — driving better experiences and better business outcomes.We’re backed by top-tier investors, growing fast, and building a world-class team to shape the future of AI in customer experience.
The Opportunity - We’re hiring a bold, strategic, and highly creative Brand Marketing Manager to help us shape how the world sees Level AI. You’ll use brand as a business lever — crafting narratives, building memorable campaigns, and scaling our presence across organic social, earned media, and creative channels. This role reports directly to the VP of Marketing and collaborates closely with our CEO and executive team.We’re looking for someone who thrives on storytelling, has a point of view, and knows how to turn ideas into action. You won’t just define the brand — you’ll build it, every day.
What You’ll Do -
Own brand strategy and storytelling — help define and evolve how we show up in the market.
Lead creative brand campaigns — from concept to execution across channels like social, display, content, and more.
Scale our organic presence — develop a consistent voice and rhythm across LinkedIn, Twitter, and emerging platforms.
Run our PR & Comms playbook — own the calendar, coordinate with agencies, and drive placements that matter.
Collaborate with executive and cross-functional teams — synthesize inputs and align stakeholders on key narratives.
Evolve our creative system — help us scale our visual and verbal identity, working with freelancers and creative partners as needed.
What Makes You a Great Fit - You’ve built or evolved brand narratives at a high-growth B2B tech company or top-tier creative agency.
You blend strategy with execution — you can think big and still write the copy, storyboard the ad, or ship the campaign.
You’re highly creative but business-minded — you understand how brand drives pipeline, perception, and preference.
You’re confident presenting to executives and can distill multiple perspectives into a clear, aligned message.
You have experience managing social and/or comms channels and know how to punch above your weight in PR.
Bonus Points If You…Have worked in AI, customer experience, or other fast-moving tech verticals.
Bring a strong personal network of creative or PR freelancers.
Have experience building brand frameworks, creative briefs, and editorial calendars.
Why Join Level AI
Competitive compensation + equity
Health, dental, and vision coverage
Learning & development stipend
The chance to shape a company — and a category — from the ground up
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