Business Analyst

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

Key Responsibilities:

We are seeking a strategic and detail-oriented Business Analyst to join our team. The ideal candidate will excel at translating business needs into data-driven insights and actionable recommendations. You will collaborate with cross-functional stakeholders to understand business goals, analyze key processes and use data to identify opportunities for growth, efficiency and innovation.

Key Responsibilities:

• Work closely with stakeholders to gather business requirements and translate them into clear analytical objectives.
• Analyze business processes, identify gaps or inefficiencies and recommend improvements using data-backed insights.
• Develop and maintain dashboards and reports using tools like Tableau and Looker Studio to track KPIs and operational metrics.
• Conduct deep-dive analysis to support strategic initiatives, product performance reviews and customer behavior insights.
• Automate recurring reporting processes and develop scalable solutions to reduce manual work.
• Collaborate with data engineering teams to ensure data integrity, availability and alignment with business needs.
• Present findings to business and leadership teams with clarity, using storytelling techniques to influence decisions.

Qualifications

Required Qualifications:

• Bachelor’s degree in Business, Economics, Statistics, Computer Science or a related field.
• 2+ years of experience as a Business Analyst, Data Analyst, or in a similar analytical role, preferably in the F&B, hospitality, QSR or retail sectors.
• Strong SQL skills for querying large datasets; proficiency in Excel and basic knowledge of Python a plus.
• Experience with BI tools such as Tableau or Looker Studio
• Familiarity with data warehouses such as BigQuery, Redshift or Snowflake.
• Strong business acumen with the ability to connect data insights to real-world outcomes.
• Excellent communication and stakeholder management skills, with a proven ability to present complex data in a business-friendly manner.

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.