Case Specialist- 2025379

12 Minutes ago • All levels • $45,760 PA - $45,760 PA
Customer Service

Job Description

World Relief seeks a Case Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into their new country. This role involves community orientation, addressing basic needs, maintaining client communication, assisting with appointments, financial information, and ensuring enrollment in public benefits and integration programs. The specialist will create individualized service plans, maintain records, and identify barriers to resettlement, acting as a cultural broker.
Good To Have:
  • Bi-lingual desired (e.g., Dari, Pashto, Arabic, Kirundi, Swahili, Spanish)
  • Undergraduate degree preferred
  • Previous case management experience preferred
  • Previous professional experience in social services sector strongly preferred
Must Have:
  • Provide community orientation, advice, and assistance in addressing basic needs
  • Perform home visits and evaluations during service period
  • Maintain regular communication with clients through phone calls, emails, and office visits
  • Assist refugees with appointments and other health related appointments
  • Assist clients in creating budgets and provide basic financial information
  • Ensure client enrollment to public benefits (as applicable), enrollment in ESL classes (as applicable), and encourage clients to engage in further integration programs and legal services
  • Assist clients in creating individualized service plans that map out the completion of core services
  • Maintain and complete detailed and accurate records of client files, case notes, and reporting records in a timely manner
  • Encourage participants to work towards self-sufficiency and early employment (if applicable)
  • Identify and address barriers to successful resettlement and integration
  • Operate as a cultural broker between volunteers, church groups, service providers, and refugees
  • Complete reports and other tasks related to the Reception and Placement Program as needed
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
  • Skill and sensitivity working with people from various backgrounds and beliefs
  • Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
Perks:
  • Competitive benefits package
  • Employee discount program
  • Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program

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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

seeks a Case Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into their new country.

This is a limited-term position funded through a grant agreement until December 31, 2025 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

  • Provide community orientation, advice, and assistance in addressing basic needs
  • Perform home visits and evaluations during service period
  • Maintain regular communication with clients through phone calls, emails, and office visits
  • Assist refugees with appointments and other health related appointments
  • Assist clients in creating budgets and provide basic financial information
  • Ensure client enrollment to public benefits (as applicable), enrollment in ESL classes (as applicable), and encourage clients to engage in further integration programs and legal services
  • Assist clients in creating individualized service plans that map out the completion of core services
  • Maintain and complete detailed and accurate records of client files, case notes, and reporting records in a timely manner
  • Encourage participants to work towards self-sufficiency and early employment (if applicable)
  • Identify and address barriers to successful resettlement and integration
  • Operate as a cultural broker between volunteers, church groups, service providers, and refugees
  • Complete reports and other tasks related to the Reception and Placement Program as needed

JOB REQUIREMENTS:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
  • Skill and sensitivity working with people from various backgrounds and beliefs
  • Ability to work well on a team in a synergistic work environment, a flexible and motivated team player

PREFERRED QUALIFICATIONS:

  • Bi-lingual desired (e.g., Dari, Pashto, Arabic, Kirundi, Swahili, Spanish)
  • Undergraduate degree preferred
  • Previous case management experience preferred
  • Previous professional experience in social services sector strongly preferred

offers a competitive benefits package and employee discount program for full-time and part-time employees.

is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For staff, strong commitment to the mission, vision, and values of is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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