Client Services Director

Overview

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How You’ll Make an Impact

As a Client Services Director, you will be the driving force behind managing success of our clients, whilst also nurturing your own team. As a member of senior leadership, you will collaborate with many other leaders in the business to implement process improvements that increase efficiency and drive continuous business growth. You will also be responsible for shaping team culture. You’ll be at the forefront of shaping client strategies, leveraging Epsilon’s advanced digital marketing and MarTech solutions to create measurable value and foster client retention and growth.

• Work together win together: You’ll manage, mentor and coach a team of 3-5 direct reports, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external stakeholders to integrate and deliver objective-based solutions.
• Innovate with purpose: Join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data-driven insights and cutting-edge technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry.

What You’ll Achieve

You’ll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. This role will hone your leadership, digital marketing, commercial and strategic thinking skills, making you a key player in driving Epsilon’s success in the European market.

Who You Are

• What you’ll bring with you:
• Strong organisational, time management, and communication skills.
• Expertise in digital marketing, MarTech, and project management.
• Ability to tell a compelling story utilising data
• Develop and lead a high-performing team, driving both client and employee success.
• Strong commercial acumen with the ability to identify growth opportunities and drive profitability.
• Why you might stand out from other talent:
• Passion for big data, technology, and solving complex problems.
• A consultative approach to client management and strategy development.
• Experience in leading cross-functional teams and driving innovative solutions.
• A proactive mindset focused on process improvement and automation.
• A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry.
• This role is perfect for someone eager to be part of a dynamic, growing business at the cutting edge of digital marketing and technology, with ample opportunities to make a significant impact

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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