Community Engagement Manager

Community Engagement Manager (8 Month Contract)

Application Deadline: 23 February 2025

Department: Player Experience

Employment Type: Fixed Term - Full Time

Location: Remote (Canada)

Compensation: $60,000 - $66,500 / year

Description

Through this eight month opportunity as Hyper Hippo’s Community Engagement Manager, you will act as a liaison between our games and our audience. You will be the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and at times, in-person.

You will be interacting with our communities on a daily basis with a huge emphasis on engagement; getting our players to share their thoughts, ideas and experiences, and in turn act as a bridge between our players, developers and support team. Facebook, Reddit, Discord, X, Instagram, and YouTube will be your workplace, along with the communities that occupy these spaces.

Our mission is to demonstrate the importance of taking care of our community, and consistently raise the bar on what people expect out of Player Experiences. We want to build strong, growing communities around the games we support, and provide a connection and ‘experience’ for people who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play.

• Build and nurture our communities by fostering positive conversations, creating engagement opportunities, and building trust with players.
• Monitor and report on key community engagement metrics, including player sentiment, AdCap community growth, and web store conversions directly driven by community initiatives.
• Work together to identify and implement strategies that grow community engagement and drive monetization, fostering player loyalty and long-term community health
• Collect and analyze player feedback, collaborating with product teams to ensure community-driven insights result in meaningful product improvements.
• Provide weekly community updates to the department manager, focusing on engagement metrics, growth, and key opportunities.
• Partner with the Player Experience Team to keep responses engaging and aligned with player needs.
• Use AI-driven tools for moderation, engagement, and content generation to enhance efficiency and personalization within the community.
• Help organize and participate in events to build community and boost brand awareness.
• Liaise with Product Development, Marketing, and Social departments to stay updated on new products and features.
• Proactively monitor community sentiment and emerging issues, collaborating with PR and production teams to address crises, de-escalate situations, and ensure transparent, brand-aligned communication.
• Respond to social media posts, mobile game reviews, and questions within various game forums.
• Stay updated with digital technology trends.

• Minimum 2+ years in social engagement and community management—preferably in the tech/gaming industry
• Strong understanding of community platforms and how to use them effectively (Discord, Reddit, etc.)
• Experience with online Community Management and Engagement
• Strong written and verbal communication skills
• Solid knowledge of mobile devices, games, and basic troubleshooting
• Self-motivated and able to adapt in a fast-changing environment
• Understanding of pop culture, current events, and gaming culture
• Collaborative mindset with the ability to work with team members to achieve goals

Hyper Hippo Welcomes Everyone to Apply!

Hyper Hippo is an equal opportunity employer and we celebrate every single person and what makes them unique. Having a workforce composed of individuals with different experiences and backgrounds allows our team to make better decisions and create new and exciting ideas to bring to our players. We strive for every Hippo to feel a true sense of belonging and trust.

In your application, please feel free to note which pronouns you use and please reach out if you require any accommodations or support during the recruitment process.

What We Offer!

• Competitive wages and extraordinary incentive plan tied to company goals
• Comprehensive Health Benefits and an Employee & Family Assistance Program
• Four weeks of vacation (prorated to contract length)
• Flexible and remote work environment; work anywhere from Canada!

Hippo Hubs & Remote Work

Our culture is built on a foundational set of core values that unite us as one team, wherever you’re working from. We are digital-first and hire remotely (with possible travel to BC) across Canada.

We are committed to organizing remote team-building activities, opportunities to connect, employee spotlights, and more to keep our Hippo team feeling included and connected.