Continuous Process Improvement Specialist II

This position will play a critical role in conducting thorough evaluations of process adherence, identifying inefficiencies, analyzing risks, and providing actionable recommendations to improve overall performance and safeguard operational integrity.

We are looking for a Continuous Process Improvement Specialist who will:

• Drive process documentation, mapping, and analysis by applying structured methodologies to uncover inefficiencies and enable improvements that support strategic business objectives.
• Perform root cause analysis and develop targeted solutions by leveraging performance data to resolve operational challenges and enhance service delivery.
• Support cross-functional teams in executing process changes by coordinating stakeholder engagement to ensure alignment and successful implementation.
• Research and benchmark internal and external practices by analyzing industry trends to inform process enhancements and foster innovation.
• Document and standardize revised processes by creating clear procedures and compliance checks to ensure consistency and operational efficiency.
• Report project status, updates, and outcomes by preparing concise communications to inform leadership and guide strategic decisions.

Is this opportunity right for you? We are looking for candidates who:

• Project management: Basic project management skills to plan, execute, and monitor improvement initiatives.
• Data-driven decision making: Comfortable using data to make informed decisions and measure the impact of process improvements (KPIs implementation for audits).
• Collaboration: Willingness to work collaboratively with cross-functional teams.
• Capacity to identify root causes of issues and develop effective solutions.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

#LI-Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.