Coordinator Rider On Ground Ops

19 Minutes ago • 1-2 Years

Operations

Job Description

The Coordinator Rider On Ground Ops at talabat, part of Delivery Hero Group, is responsible for monitoring live operations, tracking rider performance, and ensuring effective rider utilization in a specific city/zone. This role involves conducting on-ground audits, managing rider queries, liaising with fleet partners, and assisting dispatchers. The coordinator will also resolve escalations, oversee zonal performance, take corrective actions against low-performing riders, and investigate customer/vendor issues. Data analysis for operational efficiency is also a key part of the role.

Good To Have:

Arabic language skills

Must Have:

Monitor live operations to ensure optimal performance across the city/zone.
Track and assess rider performance on a city/zone level.
Ensure effective rider utilization during peak and non-peak hours.
Conduct audits of fleet appearance and rider behavior through on-ground visits.
Manage walk-in queries from riders.
Liaise with fleet partners to ensure smooth communication.
Assist dispatchers with rider-related communication.
Facilitate feedback loops between riders and management.
Resolve queries and escalations from internal and external stakeholders.
Oversee zonal performance and take corrective actions against low-performing riders.
Investigate rider-related issues raised by customers or vendors.
Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
Bachelor’s Degree
1-2 years of experience in the food/grocery tech industry is highly preferred.
Ability to multitask and work effectively in a fast-paced environment.
Proficient in Google Suite.
Strong communication skills, both written and verbal. English and Urdu is a must.
Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
UAE Driving License is a must.

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communication

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live-operations

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What’s on Your Plate?

Monitor live operations to ensure optimal performance across the city/zone.
Track and assess rider performance on a city/zone level.
Ensure effective rider utilization during peak and non-peak hours.
Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
Manage walk-in queries from riders.
Liaise with fleet partners to ensure smooth communication.
Assist dispatchers with rider-related communication.
Facilitate feedback loops between riders and management.
Resolve queries and escalations from internal and external stakeholders in a timely manner.
Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
Investigate rider-related issues raised by customers or vendors.
Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
Perform ad hoc tasks as requested by the line manager.

Qualifications

What did we order?

Education and Experience:
Bachelor’s Degree
1-2 years of experience in the food/grocery tech industry is highly preferred.
Skills and Competencies:
Ability to multitask and work effectively in a fast-paced environment.
Proficient in Google Suite.
Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
UAE Driving License is a must.