Customer Collaboration Manager

Haleon is recruiting for a Customer Collaboration Manager for a 12 month contract. To deliver HALEON growth objectives in a highly competitive environment, HALEON team must have the capability to build strong, open and constructive relationships with our customers. The Customer Service team is in a unique position to develop a deep understanding of customer needs and ensure our supply chain is aligned to meet them. Further, the Customer Service team plays a key role as an extension of the sales and supply chain functions within HALEON, working in tandem with colleagues across the organisation to enhance the customer’s experience and drive growth. Customer Service is no longer limited to processing orders and delivering product. It is now a source of competitive advantage, as we seek to become the world’s first and best FMCH.

Responsibilities:

Strategic Leadership:

• Influence change across end-to-end Customer & HALEON supply chain
• Delivering HALEON joint commercial plan, through a joint supply plan
• Define customer specific collaboration roadmap and strategy to optimize our performance – impacting service and costs

Organisational Leadership:

• Lead communication with Customer on supply issues, agreeing to switch off products
• Provide input to account team for forecasting process & meetings (SIT, Customer feedback, Collaborative forecast)
• Own customer’s stock in trade input into the market’s CRM to inform of risks and opportunities
• Minimise customer chargebacks for non compliance

Operational Performance:

• Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer
• Aligned base and promotional volume & phasing plans between Customer & HALEON
• Work with demand planning team / commercial team to accurately maintain forecast system to reflect forecast expectations

Deliver HALEON & Customers Key Operational Performance Metrics

• Achieve service performance targets
• Achieve Customer in store on shelf availability target
• Achieve HALEON Working Capital Targets
• Delivery of overall customer collaboration targets
• Delivering HALEON joint commercial plan, through a joint supply plan

Develop the Strategic Relationship between HALEON & Customer

• Develop / maintain working partnership with customer’s Supply Chain counterparts based on trust.
• Build initiatives in collaboration with the customer to deliver Joint Value Creation.

Key Events, NPD, Range Review Implementation, Forecasting & Supply Management

• Range Reviews - smooth range change with zero impact on service
• Achieve NPD Launches –100% on time & in full

Required Skills Sets & Experience:

• Thorough understanding of end-to-end supply chain process
• Demonstrated experience in customer engagement and collaboration
• Strong networking and partnership-building skills
• Excellent communication skills, both verbal and written, across all levels of the business
• Ability to manage multiple priorities

Preferred:

• Prior extensive experience in Supply Chain as well as Sales or Sales Support function
• Ability to lead and develop teams and achieve results
• Prior experience of SAP order to cash systems
• Ability to deliver to budget and drive cost / revenue improvements over time
• Business Qualification in a Supply Chain or Sales related discipline

Haleon Leadership Expectations:

• Drives growth: Takes accountability for delivering results; pragmatically turns data into action; is bold in moving things forward.
• Deeply understands our consumers & customers: Brings the outside in; is focused on the future; drives curiosity.
• Builds one ‘Haleon’: Is purpose-driven; breaks down barriers; adapts style for positive impact.
• Lives our Haleon Values: Diversity, Equity, Inclusion.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.