Customer Service Executive (Kannada/Tamil)
1 Year ago • 1 Years +
Job Description
This role involves providing customer service support in Kannada and Tamil across voice, chat, and email channels (inbound and outbound). The Customer Service Executive will be responsible for achieving a high first contact resolution (FCR) rate while adhering to standard operating procedures. Duties include addressing customer queries, ensuring follow-up on requests, and maintaining professional standards to achieve customer delight. Experience with CRM tools is required, and experience in the skill-based gaming industry is a plus. Strong oral communication skills in Kannada and Tamil are essential, along with good written communication skills (English or Hindi). The position requires a minimum of one year of experience in a customer service role.
Good To Have:
- Skill-based gaming industry experience
- English/Hindi writing skills
Must Have:
- 1+ year customer service experience
- CRM tool experience
- Excellent Kannada/Tamil communication
- Achieve high FCR
- Follow SOPs
Responsibilities
- Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
- Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
- Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight
Requirements
Education and Experience Required
- Should have an experience of minimum 1 years as a customer service executive
- Should have relevant experience on CRM tools
- Experience in the skill-based gaming industry is a plus
- Extremely good oral communications skills in Kannada/Tamil
- Commitment towards serving the resolution on customer issues
- Good interpersonal and writing skills (English or Hindi)
- Ability to learn and develop as per the industry dynamics
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