Customer Service Officer
Job Description
- Respond to customer inquiries via phone, email, and internal platforms in a timely and courteous manner
- Identify and resolve customer issues with accuracy and efficiency
- Maintain detailed and accurate records of customer interactions
- Escalate unresolved issues to the appropriate departments as needed
- Collaborate with internal teams to improve customer experience and operational processes
- Monitor and follow up on customer satisfaction levels
- Ensure compliance with company procedures and customer service standards
- High school diploma or equivalent
- Minimum of 1 year of experience in customer service or a related role
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM systems
- Ability to multitask, prioritize, and manage time effectively
- High level of professionalism and problem-solving ability
- Positive attitude and commitment to providing high-quality service
- Competitive salary
- Professional development and training opportunities
- Clear pathways for career advancement and internal growth
- Supportive and team-oriented work environment
- Comprehensive health and wellness benefits package
- Paid time off and holidays
- Stable full-time schedule with no weekend shifts
Company Description
About Us
At Beloform, we specialize in delivering exceptional project solutions across diverse industries, combining strategic planning with seamless execution. Our team thrives on collaboration, innovation, and delivering value through well-managed, results-driven initiatives. Headquartered in Atlanta, GA, we support businesses in achieving excellence through structured project coordination, timely delivery, and operational efficiency.
Job Description
Job Description
We are seeking an individual who will be the first point of contact for our clients, responsible for providing outstanding service, resolving inquiries, and ensuring a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional demeanor.
Responsibilities
- Respond to customer inquiries via phone, email, and internal platforms in a timely and courteous manner
- Identify and resolve customer issues with accuracy and efficiency
- Maintain detailed and accurate records of customer interactions
- Escalate unresolved issues to the appropriate departments as needed
- Collaborate with internal teams to improve customer experience and operational processes
- Monitor and follow up on customer satisfaction levels
- Ensure compliance with company procedures and customer service standards
Qualifications
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Minimum of 1 year of experience in customer service or a related role
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM systems
- Ability to multitask, prioritize, and manage time effectively
- High level of professionalism and problem-solving ability
- Positive attitude and commitment to providing high-quality service
Additional Information
Benefits
- Competitive salary between $54,000 – $60,000 annually
- Professional development and training opportunities
- Clear pathways for career advancement and internal growth
- Supportive and team-oriented work environment
- Comprehensive health and wellness benefits package
- Paid time off and holidays
- Stable full-time schedule with no weekend shifts
