Customer Service Support Officer

Job Title

Customer Service Support Officer (m/w/d)

Job Description

Start date: January 2026 – Applications must be submitted in English.

As a Customer Service Support Officer (m/f/d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations.

You will be part of the Customer Care Center team in Horgen and report to the Customer Care Center Manager Alps.

Your responsibilities:

• Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers
• Actively supporting our team by providing telephone and digital assistance to our demanding customers in French (main responsibility) and Italian (secondary responsibility)
• Collaborating with our service managers and the contracts department
• Invoicing and booking of service orders

This job is a great fit for you if you have:

• Excellent written and spoken communication skills in French (main language) and Italian
• Good understanding of German or English is required
• A solid commercial background and hands-on experience in customer service
• Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
• An independent, structured, and customer-oriented approach combined with excellent communication skills
• High level of flexibility, commitment, and a hands-on mentality
• A conscientious, responsible, and above all team-oriented working style
• Willingness to travel up to 20%

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.