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Customer Support Associate

Quizizz

India (Hybrid)

2 Months ago • All levels

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About the job

About Us

We are a global learning platform that empowers educators to motivate learners through technology. We are used in diverse learning environments, including K-12, higher education, and corporate settings. Quizizz has organically grown to 75M monthly active users in 100+ countries. The US is a significant market for us, where 80% of the schools trust us in their classrooms. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others.

We are a small, passionate, tech-first team working on challenging problems to improve learning. Our mission is to motivate every student in the world by empowering every teacher and we thrive on building delightful product experiences by moving fast, leveraging data, and interacting with a passionate user base.

About the role

As a customer support associate, your primary responsibility is to help our users make the most of the Quizizz product and guide our development teams to build a better product. Our focus is always to fix customer issues with our product so that users never have to reach out to us. That is the only way that a small team like ours can support over 70 million active users.

Note: you’ll be working the US shift, i.e from 5 pm to 1 am

What you'll do...

Help Quizizz users utilise our product and achieve their goals.
Read between the lines to get to the root of customer issues and support product teams in identifying bugs and bad design.
Consolidate customer queries and educate product teams about what customers want.
Go the extra mile to help individual users with their issues.
Providing a great support experience is the best way to get loyal users and referrals.
Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser.
With millions of users in every country in the world, you will encounter every combination imaginable.
Come up with innovative ways for us to get feedback from users by setting up user forums and polls and engaging on social media.
Set up self-serve support systems like help desks, chatbots, and other innovative systems to automate support systems when possible.

Who you are...

Excellent written communication skills and impeccable grammar.
Be the voice of the user.
Experience live chat support and ticket/email support platforms like Zendesk.
Experience with managing and moderating user forums is a plus.

Working at Quizizz

The pandemic has changed work in many ways, especially by enabling remote work. Many companies have chosen to be remote first. At Quizizz, we work best in the office brainstorming using whiteboards, having conversations over coffee/walks, or overhearing a hallway conversation. Learning happens through osmosis. We understand that driving/ubering takes work in Bangalore. We’ll take care of the commute for you.

Beyond taking care of commute, we will cover health care benefits for you, your family, and your parents. We invest in our employee’s health and wellness. Through books and courses, we invest in their learning and development. Oh, and finally, we have healthy lunches, dinners, and a stocked pantry to snack on all day.

Quizizz is an equal opportunity employer and we believe diversity is key to our success.

About The Company

Quizizz

25 Active Jobs

Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.

With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.

Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.

Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.

We make it possible. Teachers make it personal.

Join our mission at www.quizizz.com and use your ideas to shape the future of learning.

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