Director, Product Management Service Cloud

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Overview:

The Director for Service Cloud - Chief Customer team will be responsible for driving expansion, adoption, and retention of Service Cloud. This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve their service maturity as they prepare for and execute AI+Data transformation.

We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s market-leading Service Cloud product. Focus is on the EMEA region.

Key Responsibilities:

• Drive product adoption of Service Cloud through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities

• Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud

• Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests

Qualifications:

• 10+ years of experience in product management Service Cloud or similar is essential

• Proven track record of leading product teams and delivering successful software products.

• Strong understanding of Salesforce CRM systems and their applications in business environments.

• Exceptional leadership, communication, and interpersonal skills.

• Ability to think strategically and execute tactically.

• Experience leveraging data and insights to drive decision-making.

• Passion for customer success and a deep commitment to delivering exceptional customer experiences.

• 30% Travel

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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