Enterprise Account Manager, Digital

2 Months ago • 4 Years + • Account Management

Job Summary

Job Description

As an Enterprise Account Manager, you will be responsible for developing strong relationships with customers, providing payments insights, and helping them grow. You will manage customer relationships, drive commercial discussions, offer strategic consultation, and manage projects. You will act as the human dimension of Adyen’s product, delivering expertise and payment guidance. You will need to build strong customer relationships and navigate their organizations, while meeting strategic and financial targets. The role requires a strategic mindset and commercial approach, prioritizing and executing on projects across accounts.
Must have:
  • 4+ years experience in account/product management.
  • Keen interest in digital customer experience.
  • Enjoy engaging and developing relationships.
  • Passionate about leading payments conversations.
  • Skilled in business acumen and analytics.

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Enterprise Account Manager, Digital 

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Sounds exciting? Keep reading! 

What You’ll Do:

  • Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
  • Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
  • Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
  • Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
  • Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are: 

  • We are looking for a range of experience levels: from 4+ years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role
  • A keen interest in digital customer experience
  • Enjoy engaging others and developing strong working relationships at all levels of management
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
  • Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
  • Comfortable synthesizing complex data sets and using data to tell a story 
  • Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

 

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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