Enterprise Systems Training Lead
Job Summary
Job Description
ISG is seeking a dynamic and creative Enterprise Systems Training Lead for a part-time, contract role in Toronto, Canada. The ideal candidate will be responsible for developing innovative learning solutions and applying adult learning best practices to drive user adoption of enterprise systems and digital technologies. This leadership role will guide the design and development of strategic learning solutions to effectively impart knowledge, skills, and competencies. Responsibilities include conducting training needs analysis, developing training strategies and standards, managing training project plans, coordinating with clients, planning and managing curriculum development and delivery, deploying various training methods, conducting onboarding sessions, evaluating training effectiveness, managing project training budgets, and maintaining an understanding of training trends. The role requires proficiency in multiple training documentation and development tools, knowledge of LMS integration, understanding of software-driven business processes, and experience with ERP software fundamentals. Strong project management, people management, communication, and independent work skills are essential.
Must have:
- 3+ years in Training Manager Lead role for enterprise systems.
- Design and execute successful systems training programs.
- 5+ years designing and delivering instructional courses.
- 2+ years in a consulting role.
- Proficiency using multiple training tools.
- Understand software driven business processes.
- Demonstrated understanding of ERP software.
- Proven project management experience.
- Deep knowledge of instructional design.
- Strong communication and writing skills.
- Experience working independently with SMEs.
- Demonstrated ability to plan, multi-task, and manage time.
Good to have:
- Experience with JD Edwards.
- Experience with Oracle Guided Learning, Captivate, WalkMe, Camtasia, Articulate.
- Experience with Cornerstone, SuccessFactors.
- Knowledge of training documentation & publication standards.
- Experience in managing project training budgets.
- Ability to resolve training problems and tailor programs.
- Provide opportunities for ongoing team development.
- Bachelor’s Degree in a related technical discipline.
Perks:
- Autonomy to help clients improve digital infrastructure.
- Support from over 1400 global teammates.
- Opportunity to kickstart your career with a connected team.
- Part-time contractor role (20 hours per week).
6 skills required
Job Details
Description
Enterprise Systems Training Lead- Toronto, Canada 1099/Contractor Part-time
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
We are looking for a talented individual to join our growing Learning and Development team with a focus on developing innovative learning solutions and applying adult learning best practices to enable user adoption of enterprise systems and digital technologies. This individual will play a key leadership role in guiding the design and development of strategic learning solutions for our clients. The goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and appealing manner.
This position will have overall responsibility for delivery of instructional and support materials relating to Enterprise software (JD Edwards.) The resource should have significant experience working with and developing standards for multiple Training Documentation & Performance Support Tools (Oracle Guided Learning, Captivate, WalkMe, Camtasia, Articulate, etc.) and Learning Management Systems (Cornerstone, SuccessFactors etc.). This position applies project management skills as it leads in the design, development, and delivery of course materials while continuously identifying problems and recommending solutions for improvement for sustaining the delivered training content.
Responsibilities
- Identify and assess training needs through conducting a thorough Training Needs Analysis and consultation with system subject matter experts and client stakeholders
- Develop an overall Training Strategy to address the needs identified in the Training Needs Analysis
- Define training documentation & publication standards based on the given Training Documentation tool, Learning Management System, and customer requirements
- Develop and maintain the training work stream resource and project plan
- Coordinate with client to ensure availability of key resources needed to provide complete work requirements
- Work with clients to define curriculum review process and facilitate the QA and review process through the duration of development activities
- Plan and manage development and delivery of the training curriculum, reporting progress, issue and risk management, and communicate obstacles and opportunities for resolution to the Project Manager/Lead
- Deploy a wide variety of training methods based on client needs (e.g., blended, eLearning, Virtual Instructor Led)
- Conduct effective induction and orientation sessions to new team members.
- Monitor and evaluate each training program’s effectiveness, success and ROI periodically and report to appropriate stakeholders
- Manage project training budgets
- Provide opportunities for ongoing team development
- Resolve any specific problems and tailor training programs as needed
- Maintain a keen understanding of training trends, thought leadership, and best practices
- This a part-time contractor role for 20 hours per week, must be located in Toronto, Canada
- A minimum of three (3) years working in a Training Manager Lead role for enterprise systems implementation
- Track record in designing and executing successful systems training programs utilizing modern training methods (train-the-trainer, eLearning, blended, virtual, etc.)
- A minimum of five (5) years of experience designing and delivering instructional courses
- A minimum of two (2) years in a consulting role
- Knowledge of requirements for integration of training materials in a Learning Management System
- Proficiency using multiple training documentation and development tools.
- Ability to understand software driven business processes
- Demonstrated understanding of basic business processes in ERP software (Finance, Logistics, Human Resources)
- Proven project management experience and excellent people management skills
- Deep knowledge of instructional design principals and technologies
- Strong communications skills including exceptional writing ability
- Experience in working independently and remotely with Subject Matter Experts
- Demonstrated ability to plan, multi-task and manage time effectively
Education
- Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or work experience
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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