Job Description

Your influential mission. You will...

• Liaise with Head of Delivery and Customer Service coordinator on upcoming work requirements.
• Analyse, diagnose and resolve technical issues with ECM’s range of installed bingo equipment (including: servers, IT and WiFi networking, tablet PC’s and associated charging stations, calling systems and the like).
• Carry out routine and preventative maintenance on the above equipment.
• Install ECM’s range of equipment, including: network cabling; installation of WiFi access points; installation of server racks and associated equipment; installation and commissioning of tablet PC’s and their charging stations; updating of software under instruction from ECM specialists
• Provide exceptional customer service in face-to-face situations as ECM’s ambassador on site.
• Provide training and support to ECM’s customers.
• Undertake accurate and comprehensive documentation as required by ECM stakeholders.
• Undertake all work in accordance with a) all written or verbal instructions and b) all applicable Health and Safety training and practice
• Travel a large amount around the UK, Northern Ireland and Republic of Ireland. There will be occasional requirements to travel further afield, e.g. Gibraltar, Europe, US. It must be expected that this role will involve a great deal of time working away from home including the possibility of on-call work at weekends and evenings.
• Work at height as well as moving (with assistance where necessary) heavy and bulky equipment.
• Be required to carry out mandatory training in e.g. PASMA, MEWP, Working at Heights, Asbestos Awareness, Manual Handling, Lithium Battery safety, and other related courses which must be successfully undertaken during the probationary period.
• Have excellent interpersonal communication skills, the ability to write and draw technical documents and charts, and to undertake specific site surveys as required by internal stakeholders.

Qualifications

Components for success. You have...

• A clean, full UK driving license which is essential for the role.
• To be insurable on our fleet of company vans.

You'll get extra points for...

• Technical knowledge of the UK bingo industry

Additional Information

ECM SYSTEMS

Located in East Yorkshire close to Hull, ECM is the leading supplier of Bingo software solutions to the UK retail gaming industry. We create and maintain a broad range of solutions for our clients, including Wide Area real-time gaming networks and have over 40,000 Bingo game tablets in daily use by players across the UK and Eire.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.