Head of Community
Job Description
- Experience building community functions at fast-growing consumer tech or entertainment brands.
- Examples of leveraging community insights to drive product innovation or brand campaigns.
- International experience designing programs that scale across cultures.
- Define and implement a global community strategy.
- Build thriving communities across platforms (Reddit, Discord, etc.).
- Develop community management strategies and programs.
- Establish and track KPIs for sentiment, engagement, growth, and business impact.
- Act as the bridge between learners and internal teams to surface insights and inform decision-making.
- Partner with Product to help shape community and social product features.
- Experience managing and growing online communities at scale for a consumer brand.
- Instincts for tone, voice, and engagement balancing Duolingo’s personality with clarity.
- Proven ability to build trust with moderators, ambassadors, and community members.
- Cross-functional experience with Product, Customer Support, Communications, and Marketing.
- Deep understanding of internet culture, fan engagement, and emerging community trends.
- Experience building and leading high-performing community teams.
- A data-driven mindset, comfortable setting goals and measuring impact.
- 7+ years in community management and social engagement.
- Success in managing online reputation and navigating discourse.
- Excellent communication skills with adaptable voice across platforms.
- Strong leadership and cross-functional experience.
- Active Duolingo user.
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read our blog to learn more.
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About the role
We’re looking for a Head of Community to lead Duolingo’s global community strategy.
In this role, you’ll nurture, grow, and empower our most passionate learners and fans, shaping how they connect with each other and with our brand—driving engagement, loyalty, and advocacy. By fostering authentic relationships, launching programs, and bridging learners with internal teams, you’ll strengthen brand love, manage reputation, and transform community into a driver of growth and retention.
You will...
- Define and implement a global community strategy aligned with Duolingo’s brand and business goals.
- Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces.
- Develop community management strategies, responses, and programs (online and offline).
- Establish and track KPIs for sentiment, engagement, growth, and business impact.
- Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision-making.
- Partner with Product to help shape community and social product features.
You have...
- Experience managing and growing online communities at scale, ideally for a consumer brand with strong word-of-mouth.
- Instincts for tone, voice, and engagement that balance Duolingo’s playful personality with clarity and credibility.
- Proven ability to build trust with moderators, ambassadors, and community members.
- Cross-functional experience with Product, Customer Support, Communications, and Marketing.
- Deep understanding of internet culture, fan engagement, and emerging community trends.
- Experience building and leading high-performing community teams.
- A data-driven mindset, comfortable setting goals and measuring qualitative and quantitative impact.
Requirements...
- 7+ years in community management and social engagement.
- Success in managing online reputation and navigating discourse.
- Excellent communication skills with adaptable voice across platforms.
- Strong leadership and cross-functional experience.
- Active Duolingo user.
Exceptional candidates will have...
- Experience building community functions at fast-growing consumer tech or entertainment brands.
- Examples of leveraging community insights to drive product innovation or brand campaigns.
- International experience designing programs that scale across cultures.
