Community Content Manager

Haven Studios is a game development studio headquartered in Montreal. In May 2021, we embarked on a journey to start Haven as a small team with big ambitions. Our goal was to build a studio of exceptional people where together we could make the kind of games we’ve always wanted to create – games we’ve longed to play. At Haven, we believe that kindness, adaptability and fearless optimism make space for creative excellence. We are a hybrid studio that supports flexibility, focus and collaboration for our teams.

Haven joined the PlayStation Studios family as the first Sony game development team in Canada in 2022.

We have made amazing progress in a short time thanks to our talented, passionate team and their excellent contributions. Our first game, Fairgames, is in development for PlayStation and PC. Fairgames is a competitive multiplayer action heist with a vision to build a systemic and evolving world focused on freedom, thrill and playfulness that will entertain and engage players for years to come.

Haven Studios is looking for a Community Content Manager who will take on the challenge to help shape and execute the player engagement strategy for our games. As a member of our Player Experience and Community team, you will engage players through compelling content and meaningful community interactions. You will support our studio business and marketing objectives by creating and delivering high-quality video and multimedia assets, engaging directly with our players across digital platforms. You will represent Haven and its games in a player-facing role. You will collaborate closely with creative teams, the Marketing and Live Operations teams, and our partners at PlayStation to drive livestreams, developer updates, and behind-the-scenes features that foster a vibrant, engaged, and inclusive community. Spotting content trends and understanding rapid shifts and innovations in the digital content landscape comes naturally to you. You are a confident communicator, a creative storyteller, and a data-informed, resourceful content producer who brings positive energy and enthusiasm to every interaction.

Reporting

The Community Content Manager will report to the Senior Community & Influencer Manager.

Responsibilities and Duties

• In collaboration with the Senior Community & Influencer Manager, refine and support the execution of a holistic player engagement strategy across our digital media channels.
• Maintain a dialogue with our players, actively participating in discussions in ways that reflect our studio values of kindness, adaptability and courage that make space for creative excellence.
• Lead the creation of dynamic content including livestreams, developer updates, behind-the-scenes features, and community spotlights to foster engagement across video platforms and social media.
• Host and produce video content for a wide variety of digital platforms such as YouTube, Twitch, and TikTok, acting as a public-facing representative of our games and studio in a manner that is engaging, enthusiastic, and aligned with our brand voice.
• Collaborate closely with creative teams to script, capture, edit, and publish high-quality video and multimedia assets tailored to community interests and marketing goals.
• Contribute to the Player Experience KPIs focused on engagement and retention, continuously optimizing content performance, and reporting on these insights regularly.

Your Qualifications

• Demonstrated experience in digital content creation, including live streams, and hosting to create engaging video content. You're comfortable filming, editing, and publishing across platforms like YouTube, Twitch or TikTok - even without a full production crew.
• Experience building and engaging with an audience across multiple platforms, regions, and audiences. You’re creative led and data-informed. Strong familiarity with content metrics and leveraging data to inform and refine content performance.
• Excellent communication and collaboration skills.
• Strong passion for multiplayer games.

Preferred Qualifications

• Experience in Community Management, Social Media Management, or Content Creation for large and highly-engaged multiplayer communities
• Previous experience moderating players and managing conversations in a digital/online environment
• Experience building a personal or professional brand online
• Fluent in French and English

Please include a portfolio link with your resume, it's not required but is strongly encouraged