Head of Technical Program Management

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

As the Head of Technical Program Management (TPM), you will architect and scale the company‐wide program management discipline from the ground up. Your mandate spans the full customer and product lifecycle—pre‑sales solution scoping, product and engineering execution, implementation, post‑implementation AI fine‑tuning, and continuous value realization. Acting as the connective tissue across Product, Engineering, SRE, Security, Customer Success, Implementation, AI Ops, and Go‑to‑Market (GTM) teams, you will ensure every customer promise is delivered on time, at high quality, and with measurable business impact. You will report to the Chief Executive Officer

What Success Looks Like

• World‑Class TPM Playbook Established – Intake, sizing, prioritization, dependency & risk tracking, change management, and post‑mortem disciplines adopted across all functions.
  
  
• Cross‑Functional Customer Commitment Governance – 100 % of contractual and sales commitments mapped to executable delivery plans with clear owners, milestones, and SLAs.
  
  
• SWOT & Escalation Program Operational – Dedicated strike‑team resolves high‑risk or strategic‑account issues, reducing critical escalations by 50 % within 12 months.
  
  
• Multi‑Year Reliability & Scalability Program Launched – Platform availability trending from four‑nines toward five‑nines through cloud‑bursting, automated Kubernetes capacity, and resilience engineering.
  
  
• Legacy Monolith Retired – Key customers migrated to a horizontally scalable microservices architecture, cutting incident tickets by 50 %.
  
  
• Modern CI/CD Initiative Delivered – Thousands of repos migrated to a unified Git‑based pipeline, shrinking mean time‑to‑production from weeks to hours.
  
  
• Board‑Ready Dashboards Live – Real‑time linkage of budget, OKRs, delivery health, and customer impact visible to executives and the Board.
  
  
• High‑Impact TPM Team Hired & Performing – Diverse TPM organization executing at a consistently high bar.

 Key Responsibilities

Requirements

• 10+ years leading complex, multi‑team technical programs in high‑growth SaaS, cloud, AI/ML, or FinTech environments; 3+ years building and managing TPM/PMO teams.
  
  
• Demonstrated success establishing a TPM function from scratch and achieving company‑wide adoption.
  
  
• Deep command of Agile, Lean, OKR, DevOps, and Reliability Engineering frameworks—tailoring process to startup velocity without adding friction.
  
  
• Technical fluency in distributed cloud architectures, Kubernetes, CI/CD, observability, security/compliance, and AI/ML platforms; able to influence principal engineers and executives alike.
  
  
• Proven track record driving cross‑functional delivery of customer commitments, including third‑party integrations and multi‑team dependencies.
  
  
• Executive‑level communication and negotiation skills—skilled at influencing without authority and turning ambiguity into decisive action.

• Success scaling regulated, data‑intensive AI/ML platforms or financial‑services products.
  
  
• Demonstrated impact improving SLOs from 99.99 % to 99.999 %+ in live production.
  
  
• Experience coordinating globally distributed teams (U.S.–India time zones a plus).

Familiarity with financial‑services compliance, security, and data‑privacy requirements.

Why interface.ai

• Real Ownership – Architect the TPM discipline that powers our next stage of growth.
  
  
• Mission & Impact – Help community financial institutions deliver faster, safer, more inclusive banking experiences.
  
  
• Career Growth – Join a rocket ship backed by top investors with clear paths to VP/C‑suite roles.
  
  
• Competitive Package – Market‑leading salary + meaningful equity, comprehensive health benefits, unlimited PTO.

Compensation

The base salary range for this role will be between $200,000 to $220,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, Interface.ai offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts