Head of Technical Program Management

1 Month ago • 10 Years + • Program Management • $200,000 PA - $220,000 PA

Job Summary

Job Description

interface.ai is seeking a Head of Technical Program Management to establish and scale the company-wide program management discipline. This role will oversee the full customer and product lifecycle, from solution scoping to post-implementation AI fine-tuning. The Head of TPM will act as a liaison between Product, Engineering, SRE, Security, Customer Success, Implementation, AI Ops, and Go-to-Market teams to ensure timely, high-quality delivery and measurable business impact. Key responsibilities include establishing a world-class TPM playbook, implementing cross-functional governance for customer commitments, launching a reliability and scalability program, retiring legacy systems, delivering a modern CI/CD initiative, creating board-ready dashboards, and hiring and leading a high-impact TPM team.
Must have:
  • 10+ years leading complex technical programs in SaaS, cloud, AI/ML, or FinTech.
  • 3+ years building and managing TPM/PMO teams.
  • Experience establishing a TPM function from scratch.
  • Deep knowledge of Agile, Lean, OKR, DevOps, and Reliability Engineering.
  • Technical fluency in distributed cloud architectures, Kubernetes, CI/CD, observability, security, and AI/ML platforms.
  • Proven track record driving cross-functional delivery of customer commitments.
  • Executive-level communication and negotiation skills; ability to influence without authority.
  • Experience scaling AI/ML platforms or financial-services products.
Good to have:
  • Demonstrated impact improving SLOs from 99.99% to 99.999%+ in production.
  • Experience coordinating globally distributed teams.
  • Familiarity with financial-services compliance, security, and data-privacy requirements.
Perks:
  • Real Ownership
  • Mission & Impact
  • Career Growth
  • Competitive Package
  • Market-leading salary + meaningful equity
  • Comprehensive health benefits
  • Unlimited PTO
  • Health: medical, dental, and vision insurance
  • Wellbeing resources and programs
  • Time away: Public holidays and discretionary PTO
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: Access to internal professional development resources
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Job Details

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

As the Head of Technical Program Management (TPM), you will architect and scale the company‐wide program management discipline from the ground up. Your mandate spans the full customer and product lifecycle—pre‑sales solution scoping, product and engineering execution, implementation, post‑implementation AI fine‑tuning, and continuous value realization. Acting as the connective tissue across Product, Engineering, SRE, Security, Customer Success, Implementation, AI Ops, and Go‑to‑Market (GTM) teams, you will ensure every customer promise is delivered on time, at high quality, and with measurable business impact. You will report to the Chief Executive Officer

What Success Looks Like

  • World‑Class TPM Playbook Established – Intake, sizing, prioritization, dependency & risk tracking, change management, and post‑mortem disciplines adopted across all functions.

  • Cross‑Functional Customer Commitment Governance – 100 % of contractual and sales commitments mapped to executable delivery plans with clear owners, milestones, and SLAs.

  • SWOT & Escalation Program Operational – Dedicated strike‑team resolves high‑risk or strategic‑account issues, reducing critical escalations by 50 % within 12 months.

  • Multi‑Year Reliability & Scalability Program Launched – Platform availability trending from four‑nines toward five‑nines through cloud‑bursting, automated Kubernetes capacity, and resilience engineering.

  • Legacy Monolith Retired – Key customers migrated to a horizontally scalable microservices architecture, cutting incident tickets by 50 %.

  • Modern CI/CD Initiative Delivered – Thousands of repos migrated to a unified Git‑based pipeline, shrinking mean time‑to‑production from weeks to hours.

  • Board‑Ready Dashboards Live – Real‑time linkage of budget, OKRs, delivery health, and customer impact visible to executives and the Board.

  • High‑Impact TPM Team Hired & Performing – Diverse TPM organization executing at a consistently high bar.

 

 Key Responsibilities

Pillar

What You Will Own

Program Architecture

Design, document, and continuously refine frameworks that turn strategy and sales promises into predictable, high‑quality releases and customer outcomes.

Customer Commitment Governance

Translate every sales or contractual promise into a single source of truth; track progress, surface risk, and drive accountability end‑to‑end—including third‑party dependencies.

Cross‑Functional Orchestration

Sequence and unblock work across Product, Engineering, Design, Security, SRE, AI Ops, Implementation, Customer Success, Marketing, and Sales.

Portfolio & Escalation Management

Stand‑up and lead a specialized “SWOT” program team for strategic accounts, escalations, and high‑risk projects while ensuring best‑practice guidance extends to all customers.

Planning & Capacity Alignment

Facilitate quarterly roadmap and sprint cadences; ensure resources, OKRs, budgets, and headcount stay synchronized and visible.

Risk & Change Management

Anticipate failure modes, craft mitigation plans, and make trade‑offs transparent to executives before they become blockers.

Tools, Dashboards & Automation

Select and implement the tooling stack (e.g., Jira, Aha!, Smartsheet, Zendesk, Looker) that provides real‑time insights, proactive risk alerts, and automated reporting to customers and executives.

Engineering & Delivery Excellence

Embed Agile, Lean, DevOps, and reliability best practices; lead retrospectives and translate insights into updated standards and onboarding.

Stakeholder Communication

Produce concise, executive‑ready updates, customer communications, and decision memos tailored for VP Engineering, GTM leadership, CEO, and Board.

People Leadership

Hire, mentor, and inspire a geographically distributed TPM team; foster a culture of ownership, curiosity, and data‑driven decision‑making.

Requirements

  • 10+ years leading complex, multi‑team technical programs in high‑growth SaaS, cloud, AI/ML, or FinTech environments; 3+ years building and managing TPM/PMO teams.

  • Demonstrated success establishing a TPM function from scratch and achieving company‑wide adoption.

  • Deep command of Agile, Lean, OKR, DevOps, and Reliability Engineering frameworks—tailoring process to startup velocity without adding friction.

  • Technical fluency in distributed cloud architectures, Kubernetes, CI/CD, observability, security/compliance, and AI/ML platforms; able to influence principal engineers and executives alike.

  • Proven track record driving cross‑functional delivery of customer commitments, including third‑party integrations and multi‑team dependencies.

  • Executive‑level communication and negotiation skills—skilled at influencing without authority and turning ambiguity into decisive action.

 

  • Success scaling regulated, data‑intensive AI/ML platforms or financial‑services products.

  • Demonstrated impact improving SLOs from 99.99 % to 99.999 %+ in live production.

  • Experience coordinating globally distributed teams (U.S.–India time zones a plus).

Familiarity with financial‑services compliance, security, and data‑privacy requirements.

Why interface.ai

  • Real Ownership – Architect the TPM discipline that powers our next stage of growth.

  • Mission & Impact – Help community financial institutions deliver faster, safer, more inclusive banking experiences.

  • Career Growth – Join a rocket ship backed by top investors with clear paths to VP/C‑suite roles.

  • Competitive Package – Market‑leading salary + meaningful equity, comprehensive health benefits, unlimited PTO.

Compensation

The base salary range for this role will be between $200,000 to $220,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, Interface.ai offers comprehensive and great benefits programs to meet your needs:

  • Health: medical, dental, and vision insurance and wellbeing resources and programs
  • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: Access to internal professional development resources.
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

 

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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About The Company

Interface AI is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we were recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

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