Technical Account Manager

1 Month ago • 6 Years + • Account Management • $100,000 PA - $140,000 PA

Job Summary

Job Description

As a Technical Account Manager (TAM) at interface.ai, you will manage the technical success of customers, primarily banks and credit unions, from contract signature through renewal. You will be a trusted technical advisor, ensuring seamless onboarding and maximizing value from AI solutions. Key responsibilities include leading implementation workshops, aligning business needs with technical solutions, managing escalations, and collaborating to drive customer satisfaction. The role involves working with Customer Success Managers and other teams to ensure successful outcomes.
Must have:
  • 6+ years in a customer-facing technical role
  • Experience supporting complex SaaS implementations
  • Experience with conversational AI (chatbots, voice)
  • Familiarity with SQL, Postman, API workflows, troubleshooting
  • Working knowledge of REST APIs and cloud infrastructure
  • Proficiency with tools like Jira, Confluence, Salesforce
  • Ability to diagnose and communicate technical issues
  • Strong communication and stakeholder management skills
  • Leverage generative AI tools and prompt engineering
Perks:
  • Equity options
  • Medical/Dental/Vision Insurance
  • PTO & Holidays
  • Life Insurance

Job Details

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

As a Technical Account Manager (TAM) at interface.ai, you will own the technical success of our customers—primarily banks and credit unions—from contract signature through renewal. You’ll act as a trusted technical advisor and strategic enabler, ensuring seamless onboarding, ongoing delivery, and maximum value realization from our AI solutions.

TAMs lead implementation workshops, align business needs to technical solutions, manage escalations, and work cross-functionally to drive automation, operational efficiency, and customer satisfaction. You'll collaborate closely with Customer Success Managers (CSMs), Tech, Product and Support to ensure successful outcomes and long-term customer health.


Key Responsibilities

  • Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts

  • Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration

  • Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals

  • Monitor post-go-live success, including platform usage, stability, and issue resolution

  • Collaborate to identify and support expansion and upsell opportunities

  • Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams

  • Manage technical escalations and advocate internally for customer success

  • Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness

  • Provide product feedback and influence roadmaps through structured, data-backed insights

  • Leverage prompt engineering and generative AI tools to enhance workflows and support delivery


What You Bring

    • 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant

    • Experience supporting complex SaaS implementations, ideally for enterprise or financial clients

    • Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows

    • Familiarity with SQL, Postman, API workflows, and  troubleshooting

    • Working knowledge of REST APIs and cloud infrastructure

    • Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows

    • Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs

    • Strong communication and stakeholder management skills, especially with non-technical users

    • Leverage to your advantage generative AI tools and prompt engineering


Why This Role Matters

TAMs are the glue between our product and our customers’ outcomes. You’ll drive time-to-value, resolve high-impact issues, and ensure every customer experience is both technically excellent and strategically aligned. Your work directly impacts customer satisfaction, retention, and expansion—making you a key player in our customer success strategy.


What We Offer

  • Equity options

  • Medical/Dental/Vision Insurance

  • PTO & Holidays

  • Life Insurance

Compensation:

Salary is expected to be between $100,000 - $140,000 along with additional variable compensation. Exact compensation may vary based on skills and location.

 

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Similar Jobs

Workato - Senior Solutions Consultant - GenAI

Workato

London, England, United Kingdom (On-Site)
1 Month ago
Figma - Marketing Operations Manager

Figma

Singapore (On-Site)
1 Week ago
Progress - Salesforce CPQ Technical Lead/Developer

Progress

Bulgaria (Remote)
4 Months ago
USE Insider - Customer Onboarding Manager

USE Insider

State Of São Paulo, Brazil (Hybrid)
1 Month ago
Thousand Eyes - Account Executive - Public Sector

Thousand Eyes

San Francisco, California, United States (On-Site)
1 Month ago
Hitachi - CRM Technical Consultant - NA Team

Hitachi

Chennai, Tamil Nadu, India (On-Site)
8 Months ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

Remote, Oregon, United States (Remote)
7 Months ago
entrata - Senior Accountant

entrata

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
2 Months ago
gitlab - LATAM Commercial Account Executive

gitlab

Mexico City, Mexico (Remote)
1 Month ago
160over90 - Account Manager, Experiential

160over90

Atlanta, Georgia, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

appier - Technical Solution Engineer - MMP

appier

Tokyo, Japan (On-Site)
1 Month ago
Jam City - Corporate IT Security Engineer

Jam City

Los Angeles, California, United States (Remote)
1 Week ago
Varonis  - Technical Support Engineer

Varonis

Morrisville, North Carolina, United States (On-Site)
5 Months ago
Glean - Compensation and Benefits Manager (Total Rewards Manager)

Glean

Palo Alto, California, United States (Hybrid)
1 Month ago
Arkose Labs - Security Analyst

Arkose Labs

Brisbane, Queensland, Australia (Hybrid)
1 Month ago
JDA - Senior Technical Architect

JDA

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Alpha Sense - Senior AI Engineer

Alpha Sense

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nice - Senior Technical Writer

Nice

Manila, Metro Manila, Philippines (Hybrid)
1 Week ago
zeta - Manager/Senior Manager - Communications & Media Relations

zeta

Bengaluru, Karnataka, India (On-Site)
1 Month ago
EveryMatrix - HR Administrator

EveryMatrix

Batumi, Adjara, Georgia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Jose, California, United States

WebTech Corporation - Painter

WebTech Corporation

Kansas City, Missouri, United States (On-Site)
1 Month ago
The Walt Disney Company - Sr Software Engineer (Roku/BrightScript/SceneGraph)

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
7 Months ago
Aspire - US BSA Officer

Aspire

San Francisco, California, United States (Hybrid)
1 Month ago
SBM Management - Account Manager

SBM Management

Culver City, California, United States (On-Site)
1 Week ago
Kavalirio - Senior Customer Service Support Engineer

Kavalirio

Dulles, Virginia, United States (On-Site)
1 Month ago
Backbone - Android Engineer

Backbone

Seattle, Washington, United States (Hybrid)
11 Months ago
GHX - Inventory Specialist

GHX

Houston, Texas, United States (On-Site)
1 Month ago
Google - PhD Software Engineer

Google

Sunnyvale, California, United States (On-Site)
2 Months ago
Sailpoint - Senior Solution Architect

Sailpoint

United States (On-Site)
1 Month ago
PPfa - Senior Specialist, Protective Services

PPfa

New York, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Motorola solutions - Account Executive with focus on Defense

Motorola solutions

Oslo, Oslo, Norway (On-Site)
1 Month ago
PwC - Accountant

PwC

Qormi, Malta (On-Site)
9 Months ago
Telnyx - Account Executive

Telnyx

United States (Remote)
1 Week ago
Rippling - Global Payroll Operations Specialist (Danish Payroll)

Rippling

Denmark (Remote)
1 Month ago
Barracuda - Account Executive

Barracuda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Trackman - Junior Sales & Key Account Manager – Germany

Trackman

Frankfurt Am Main, Hessen, Germany (Hybrid)
3 Months ago
Toast - Retail Account Executive

Toast

Long Beach, California, United States (On-Site)
1 Week ago
USE Insider - Account Executive

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
1 Week ago
LeoVegas - CRM Communications Delivery Team Manager

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (Hybrid)
1 Month ago
Mendix - Enterprise Account Executive - Energy

Mendix

Houston, Texas, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Interface AI is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we were recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Remote)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Interface AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug