Technical Program Manager

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

About the Role

We are hiring a Technical Program Manager (TPM) to lead high-visibility, cross-functional programs that cut across engineering, product, data, research, and implementation. You will work closely with PMs from Platform, Analytics, AI, Integrations, Strategic Initiatives, and Customer-Facing Product teams to drive clarity, accountability, and delivery for the company’s most complex, multi-team projects.

This is a deeply technical, coordination-intensive, and execution-critical role that ensures the company moves with speed, alignment, and discipline.

What You’ll Do

Program Management & Delivery Coordination

• Drive end-to-end execution for key initiatives involving multiple product lines (e.g., AI-first platform rollouts, cross-product analytics upgrades, integration layer redesign).
  
  
  • Work closely with the Head of Product and Engineering leadership to identify, staff, and drive forward early-stage or cross-pillar initiatives.
    
    
  • Break down objectives into milestones, workstreams, dependencies, and delivery plans—aligning across PMs, TPMs, engineering leads, and GTM stakeholders.

    Cross-Functional Communication & Alignment

    • Serve as the connective layer across engineering, product, and operations—ensuring decisions, blockers, and changes are surfaced and resolved quickly.
      
      
    • Create clear, concise program updates for executive stakeholders and cross-org visibility.
      
      

    Technical Planning & Dependency Management

    • Partner with engineering and product to scope integration efforts, system upgrades, data migrations, or infra scaling work that impact multiple teams.
      
      
    • Own the technical program planning lifecycle: spec reviews, sequencing, estimation tracking, and resourcing.
      
      

    Execution Infrastructure & Delivery Excellence

    • Improve internal program delivery through tooling, process improvements, risk tracking, and retrospectives.
      
      
    • Champion and help evolve project operating rhythms (e.g., quarterly planning, sprint cadences, release readiness reviews).
      
      

    Strategic Program Support

    • Work closely with the Head of Product and Engineering leadership to identify, staff, and drive forward early-stage or cross-pillar initiatives.
      
      

Help transition high-priority special projects from discovery into disciplined delivery, especially those born from Strategic Initiatives, Platform, or R&D efforts.

What Success Looks Like

In your first 6–12 months, you will:

• Coordinate and deliver multiple high-impact programs across the AI platform, analytics, integrations, and customer product teams.
  
  
• Create program clarity and cross-team accountability where ambiguity previously slowed progress.
  
  
• Elevate delivery predictability, quality, and velocity across the most critical horizontal initiatives.

  What You Bring

  Required

  • At least 5 years of program management experience in high-growth B2B SaaS or AI-native environments
    
    
  • Prior background in engineering or technical system delivery (minimum 2–3 years hands-on or formal CS degree)
    
    
  • Demonstrated ability to drive multi-team technical initiatives to on-time, high-quality delivery
    
    
  • Experience managing complex programs across product, infra, AI/ML, and customer-facing delivery teams
    
    
  • Expert in program tooling, stakeholder communication, and agile delivery systems (Jira, Asana, OKRs, etc.)
    
    

  Preferred

  • Familiarity with AI/ML product delivery, including model evaluation, data pipelines, or agentic platforms
    
    
  • Experience coordinating across platform, infrastructure, and customer implementation organizations
    
    
  • Excellent written and verbal communication skills—clear, concise, and executive-caliber

    Why You Should Join

    • You will drive the execution engine behind interface.ai’s most critical bets.
      
      
    • You’ll work across every product pillar—AI, analytics, integrations, platform—and help orchestrate real-world impact.
      
      
    • You’ll build the connective processes that enable product teams to move fast without compromising quality, coordination, or visibility.
      
      
    • You’ll operate with executive visibility and influence in a fast-scaling product-led organization.

What We Offer:

• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance