HR Operations Associate - Dutch Speaking
7 Months ago • All levels
Human Resource
Operations
Job Description
The HR Operations Associate will provide first-line support to the EMEA HR team and act as the primary point of contact for employee inquiries. Responsibilities include managing HR transactions (onboarding, transfers, terminations, etc.), explaining HR policies and procedures, responding to requests, maintaining employee documentation (contracts, leave, job changes), ensuring data integrity in HR systems, and adhering to GDPR compliance. The role requires excellent communication skills in Dutch and English, strong organizational abilities, and the capacity to handle multiple tasks effectively in a fast-paced environment. This position necessitates problem-solving skills, coaching employees, and navigating various internal departments.
Must Have:
- HR Administration/Operations experience
- HRIS, E-Ticketing, Absence Management Systems knowledge
- Dutch & English fluency (written & spoken)
- Strong organization and attention to detail
- Excellent communication & problem-solving skills
What to ExpectWhat You’ll DoWhat You’ll Bring
As part of the HR Operations organization, the HR Operations Associate will deliver first line support and day-to-day direction to the complete HR team in EMEA or other stakeholders. The HR Operations Associate is the first point of contact for our employees and they will respond to employee inquiries, by providing support, advice, problem solving, identifying solutions and escalates as needed. This position requires good judgment and extreme initiative and is accountable for the quality and productivity of requests.
The HR Operations team acts as a bridge between employees and other departments e.g. Payroll, Benefits, Finance, HR Partners, etc.
- First point of contact for our employees for all their inquiries and concerns; providing guidance, advice, problem-solving and coaching throughout their employee experience at Tesla
- Manage and process HR transactions (including onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, organizational changes, employee verifications, etc.)
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Timely response to any incoming requests; email, open visiting hours as per agreed SLA’s
- Effective administration of employee documentation throughout their Tesla journey including, but not limited to; contract management, leave management, job changes
- Ensure operational processes, procedures and policies are properly documented, kept up to date and uploaded to the applicable systems
- Responsible for the integrity of employee master data entered in our HR Management systems and maintaining personnel files, while ensuring we are compliant with GDPR
- HR Administration/HR Operations experience; ideally in a customer-facing environment
- Working knowledge of HRIS, E-Ticketing tools and absence management systems
- Basic knowledge of local laws, regulations, employment law guidelines and policies
- Excellent communication skills, both written and spoken Dutch and English
- Must be extremely organized and detail-oriented with the ability to handle multiple tasks or shift priorities as needed in a fast-changing environment
- Proven skill at handling stressful issues and interfacing with all levels of the business in a courteous and professional manner
- Proficiency with Microsoft Office Suite; especially Excel
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