IN_Specialist 2_Finance Helpdesk_Service Now_IFS_Gurgaon

9 Months ago • 1 Years +

Finance

Job Description

This role is an IN_Specialist 2 position within PwC's Finance Helpdesk, located in Gurgaon. As a ServiceNow Central Service Desk Agent, you'll provide exceptional service to end-users, handling service requests, incidents, and inquiries related to finance. Responsibilities include processing service requests through ServiceNow, adhering to SLAs, guiding users on self-service features, and delivering excellent customer service. You will also document interactions, contribute to the knowledge base, and collaborate with the team to improve service delivery. The role requires strong communication, technical proficiency, and a commitment to high-quality support. The team focuses on accounts payable and receivable, performing collections and debt payment activities, and working with senior individuals to produce reports related to these accounts to help PwC meet collection targets and ensure timely vendor payments. The position involves recording and analyzing financial transactions, maintaining financial statement ledger accounts, and detecting fraud through bill reconciliations.

Good To Have:

Finance background
Experience handling finance queries

Must Have:

ServiceNow expertise
Finance helpdesk experience
Exceptional customer service
Strong communication skills
Problem-solving abilities

Add these skills to join the top 1% applicants for this job

data-analytics

innovation

strategic-financial-management

problem-solving

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Specialist

Job Description & Summary

A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity. You’ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity. You’ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices.

Responsibilities:

As a ServiceNow Central Service Desk Agent, you will be an integral part of our finance support team, responsible for providing exceptional service to end-users through the ServiceNow platform. You will handle incoming service requests, incidents, and inquiries for finance, utilizing your expertise and customer service skills to resolve issues efficiently. This role requires strong communication abilities, technical proficiency, and a commitment to delivering high-quality support services to our PwC employees.

Service Request Fulfillment

Process service requests submitted by end-users for the finance domain.
Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs.
Provide guidance and assistance to end-users on how to submit service requests and utilize self-service features available through the ServiceNow portal.

Customer Service

Deliver exceptional customer service by actively listening to end-users, empathizing with their concerns, and providing clear and courteous communication throughout the support process.
Manage end-user expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions.
Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence.

Documentation and Knowledge management

Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base.
Contribute to the continuous improvement of knowledge banks, learning logs, and self-help resources to empower end-users to resolve common issues independently.
Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency.

Mandatory skill sets:

ServiceNow, Finance helpdesk, Helpdesk Support

Preferred skill sets:

Finance, handle finance queries

Years of experience required:

1+ years

Education qualification:

BBA, MBA, B.Com, M.Com

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Commerce, Master of Business Administration, Bachelor in Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)