Intern-Customer Success Manager

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

As a Customer Success Intern, you will be an integral part of our Customer Success and Scaled Operations team, contributing to enhanced customer experiences through strategic initiatives and internal process optimization. This role is designed to support the ongoing projects of Customer Success Managers (CSMs) by streamlining routine tasks and introducing efficiency improvements within the organization. You will be heavily involved in the assessment and enhancement and delivery of existing processes, particularly those involving paperwork processing via CPQ and Salesforce. Additionally, the intern will engage in AI-driven automation projects aimed at optimizing internal operations and improving areas of engagement in the customer lifecycle. This position is essential for increasing team efficiency, allowing CSMs to focus on strategic customer engagements, revenue generation, and improving overall customer satisfaction.

KEY RESPONSIBILITIES

• Customer Projects: Assist in managing and supporting customer projects, ensuring their timely completion and alignment with customer expectations.
• Process Enhancement: Evaluate and refine current processes, particularly around paperwork management using CPQ and Salesforce, to improve efficiency.
• Support for CSMs: Handle routine tasks to allow CSMs to concentrate on more strategic initiatives and revenue-generating activities.
• Focus on Revenue Generation: Support CSMs in driving renewal opportunities, increasing revenue, and fostering customer adoption and satisfaction as outlined in the CSM Charter.
• AI Strategy: Explore and implement AI technologies to streamline onboarding and optimize CSM activities, with a focus on enhancing customer management protocols and refining renewal processes.

You will thrive in this role if:

• You partner, plan, and execute with your team;
• You find new opportunities to implement one-to-many programs and tactics that can effectively unlock customer value and outcomes in a repeatable and scalable format;
• You identify trends for common customer challenges and actively suggest ways to address them;
• You represent the voice of the customer to key Domo stakeholders;
• You document repeatable processes and programs;
• You can move and execute in a fast paced and evolving environment;
• You demonstrate curiosity in all things data and customer related;
• Excellent verbal and written skills;
• Self-starter, motivated, and results oriented.

JOB REQUIREMENTS

• Based in Utah and able to work from the office;
• Sales, Marketing, and Business majors preferred, but will consider others;
• CRM experience;
• Sales or Customer Service experience;
• Basic knowledge of Finance/Accounting/Billing. Could be fulfilled by course work or previous experience;
• Experience creating digital content, emails, in-app messaging, guides, and webinars;
• Advanced experience with Microsoft Outlook, Excel, and PowerPoint.

LOCATION: American Fork, UT

BENEFITS: https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

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