Internal Communications Manager

1 Day ago • 3-5 Years

About the job

Summary_{By Outscal}

At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We are seeking an Internal Communications Manager to implement and oversee industry-best communications processes and practices and lead key communications projects for internal audiences across the company. We are a highly collaborative team and you will work extensively with internal partners across executives, marketing, sales, customer service and the People team to develop, produce, and execute communications for all levels of employees.

As a member of our Brand and Communications team, you will help drive the communications strategy for our company. In this role, you will lead, partner and collaborate with internal stakeholders across the company to ensure that communications are effectively distributed and amplified across the organization.

Why Attentive needs you

Lead the development and execution of narratives and presentations
Draft written communications on behalf of the executive members of the company
Create content and drive the company’s monthly All Hands
Improve operational rigor by establishing consistent processes and best practices across the team
Partner and collaborate with internal stakeholders and communications professionals across the company to ensure that program-related communications are effectively distributed and amplified across the organization
Measure effectiveness of internal communications efforts and drive continuous improvement based on data-driven insights

About you

3-5+ years of relevant experience or equivalent in internal communications
This position must be willing and able to execute at all stages of communication campaigns and related projects from concept to completion
The role requires a high level of attention to detail, ability to create effective presentations, and write and edit in the Attentive style and tone
The ideal candidate will be a “yes, and” driver, doer, and collaborator who is strategic, proactive, highly organized and able to thrive in a fast-moving and growing company
Bachelor’s degree in communications, journalism, marketing or related program
Demonstrated track record of building communication strategies, calendars, and quarterly planning
Ability to drive projects to successful completion whether working solo or with cross-functional teams
Experience planning monthly All Hands content as well as content for large company events, drafting narratives, creating communications timelines and milestones, and bringing stakeholders along with timely updates
Excellent communication, storytelling, and presentation skills (written, verbal, and visual) with experience originating creative content across a variety of channels
Ability to communicate clearly and concisely
Excellent planning, organization, and implementation skills
Structured thinker with exceptional attention to detail
Innovative, with a critical/creative thinker mindset
Experience in interacting with and influencing all levels of management
Able to work independently, have the ability to work a flexible schedule, and embrace change and ambiguity enthusiastically
Possess a positive, creative, and collaborative approach, and enthusiastically contribute to team culture

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $100k - $140k base + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-DNI #LI-LC1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.