Manager, Enterprise Account Management

2 Days ago • 8 Years +

About the job

Summary_{By Outscal}

At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

Attentive is looking for a highly motivated and experienced Manager for our Enterprise Account Management team. The role is focused on building and enabling a team to drive customer retention and growth, as we continue to expand our products offering and customer base.

This role will require you to develop and implement strategies to identify and drive renewal opportunities for growth and expansion, and establish strong relationships with key stakeholders.

Why Attentive needs you

Drive strategic revenue growth within existing Enterprise customers through adoption of Attentive’s new products (Email and AI)
Provide timely and accurate weekly forecasts
Collaborate heavily with Customer Success to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products
Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements
Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies
Identify, enable, & coach reps on core competencies of the role

About you

8+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a b2b saas environment
2+ years of management experience
Must have experience in selling/upselling an Email Service Provider
Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent
Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes
Excellent communication and interpersonal skills
Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $135,000 - $170,000 annually + bonus/commission + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-AL1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.