Laundry Supervisor
13 Minutes ago • All levels
Facility Management
Job Description
Raffles Al Areen Palace Bahrain, an ultra-luxury property with 78 private pool villas, seeks a Laundry Supervisor. This role involves overseeing daily laundry operations, ensuring high standards of hygiene, quality, and efficiency for all linens, uniforms, and guest laundry. The supervisor will manage equipment, chemical usage, staff training, and inventory, contributing to the hotel's exceptional service.
Good To Have:
- Certifications in laundry operations, housekeeping management, or workplace safety.
Must Have:
- Oversee daily laundry operations, ensuring efficiency and high hygiene standards.
- Maintain and set up laundry equipment, ensuring correct chemical usage.
- Manage linen and uniform inventory, ensuring proper care and distribution.
- Supervise and train laundry staff on textile care and operational procedures.
- Monitor cleanliness and defects of linen and uniforms, recommending replacements.
- Ensure compliance with health, safety, and environmental procedures.
- Handle guest complaints professionally and ensure team communication.
- Participate in inventories and prepare productivity reports.
Perks:
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Job Description
The Laundry Supervisor will oversee the daily operations of laundry department. He/She will ensure that all linens, uniforms, and guest laundry are cleaned, maintained, and delivered efficiently while upholding the highest standards of hygiene and quality.
- To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
- To ensure a correct and economical use of all the chemicals and that the formulas are respected.
- To ensure a proper storage of the chemicals, respecting the environmental procedures.
- To maintain the linen and laundry par stocks.
- To ensure laundry staff has a full knowledge of all the textiles and their proper care.
- To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.
- To maintain constant linen flow to the floors and the outlets.
- To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
- To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
- To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
- To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
- To continuously study and evaluate the operations and procedures to increase revenue and productivity.
- To ensure proper handling of lost and found items.
- To participate in monthly inventories.
- To follow up daily check lists.
- To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
- To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
Qualifications
- Preferred: Certifications in laundry operations, housekeeping management, or workplace safety.
- Prior experience in a supervisory role within hotel or commercial laundry settings
- Knowledge of laundry processes, including sorting, washing, drying, and quality control.
- Familiarity with commercial laundry machines and maintenance procedures.
- Understanding of cleaning chemicals and proper handling for safety compliance.
- Ability to supervise, train, and motivate laundry staff for efficient workflow
- Strong problem-solving and communication skills to manage operations smoothly
- Ensuring linens, uniforms, and guest laundry meet cleanliness and presentation standards
- Enforcing health and safety regulations to maintain a safe and organized work environment.
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