Representative, Customer Sales Support – Inside

5 Minutes ago • 1 Years +

Customer Service

Job Description

Pilot Company is an industry-leading network of travel centers. This role focuses on developing customer relationships and providing administrative support for inside sales activities, specifically for fleets under 60. Responsibilities include managing customer reporting, planning customer calls, assisting the credit department, collaborating with sales, and providing account support via phone and email for various services. The company values a people-first culture and is dedicated to fueling people and keeping North America moving.

Good To Have:

Minimum 1 year of corporate customer support work experience preferred.
Bilingual in Spanish.
Intermediate Microsoft Office skills.
Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred.
Ability to gain knowledge of fuel and trucking industry.
Ability to gain knowledge of company products and offerings.

Must Have:

Develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.
Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork.
Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective.
Assist the credit department to prepare for and resolve customer issues.
Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
Collaborate with sales team to identify business opportunities.
Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
High school diploma or equivalent certificate required.
Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone.
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment.
Strong organizational skills with attention to detail.
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.
Ability to quickly learn new technology and use technology in all areas related to the role.
Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives.
Excellent customer service skills with the ability to influence others and solve problems.

Perks:

Nation-wide Medical Plan/Dental/Vision
401(k) Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Weekly Pay
Onsite Gym
Onsite Cafeteria

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Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.

1. Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork

2. Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective

3. Assist the credit department to prepare for and resolve customer issues

4. Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.

5. Collaborate with sales team to identify business opportunities

6. Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues

7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

8. Ensure all activities are in compliance with rules, regulations, policies, and procedures

9. Complete other duties as assigned

Qualifications

High school diploma or equivalent certificate required
Minimum 1 year of corporate customer support work experience preferred
Bilingual in Spanish

Specialized Knowledge

Intermediate Microsoft Office skills
Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred
Ability to gain knowledge of fuel and trucking industry
Ability to gain knowledge of company products and offerings

Competencies

Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
Strong organizational skills with attention to detail
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.
Ability to quickly learn new technology and use technology in all areas related to the role
Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Excellent customer service skills with the ability to influence others and solve problems