Manager, Global Restaurant Design

Company Description

The Global Restaurant Experience Team is responsible for elevating CX & EX through transforming a restaurant's physical space into a functional, visually appealing, and immersive environment that enhances the overall dining experience, making the McDonald's experience distinctively golden.

The scope includes but is not limited to the following: Design/Experience Strategy, Interior Decors, Customer & Crew Components & Corporate Design.

You will collaborate with development leads for US and International market Segments & the Global Development team to identify and address opportunities to elevate the customer & employee experience, fueling the ability to accelerate new store development & grow sales of the existing portfolio.

Job Description

This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. The Designer will support the Senior Team in the development of concept-driven spatial and brand experiences, handling the day-to-day design execution. This includes tasks such as developing design intent assets, selecting furniture, and integrating branding elements into the space.

Key Responsibilities:

• Develop floor plans, layout designs, and 3D visualizations.
• Select materials, colors, finishes, and furniture.
• Prepare design documentation, including 2D CAD drawings, mood boards, and 3D renderings.
• Work with vendors and the RX/RI team to explore materials.
• Assist with the implementation and final setup of design projects.
• Propose design ideas throughout the design creation and be able to design small areas/features to infuse the full restaurant design.
• Engage with suppliers, external partners, and internal stakeholders on creation and development work.
• Conduct visual and material trend research to support concept relevance and innovation
• Support (Worldwide Convention) WWC initiatives under the supervision of Sr Manager.
• Continuously refine and improve design concepts based on feedback and new insights.
• Collaborate with & support the Integration Team on: -
• Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS.
• Production of guidelines and training of Segment teams to facilitate excellence in design deployment.
• Influence without the direct exercise of command; persuasion is required to effect change.
• Demonstrate strong communication skills, allowing one to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution.
• Play an active role in contributing to the performance & success of the Team.

Qualifications

• BA or equivalent in architecture, special, or experiential design
• Exposure to creating spaces with retail, multi-site food and beverage design preferred.
• Requires knowledge of specific technical/operational practices.
• Proven track record driving outcomes with internal and external stakeholders
• Focus on customer experience and the ability to lead related initiatives.
• Ability to produce high-quality 3D models/visuals
• Strong sense of ownership, initiative, and creative curiosity
• Resilient under feedback and capable of managing multiple priorities
• Open, collaborative, and inclusive in the creative process

Additional Information

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.