Principal Project Manager

You will be a key driver of highly cross-functional, strategic, and change-oriented projects. You will take the lead on key go-to-market (GTM) initiatives, driving them from conception through to execution, and will be responsible for tracking progress and communicating the data-driven return on investment (ROI). This role is perfect for a seasoned project and/or program manager with a strong background in strategic, operational, and technical projects who can manage complex, multi-faceted initiatives with minimal supervision and act as a key leader within the Strategy & Operations team supporting GTM, which includes Sales, Post Sales, and Marketing.

This critical role is dedicated to supporting the entire CRO organization, including our Sales and Post Sales/CX functions. As a key individual contributor, you will play a central role in optimizing our go-to-market motions and ensuring that strategic projects are executed smoothly and effectively, directly impacting the success of the company's revenue-generating teams.

This is a full-time, exempt position with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

In your role, you'll...

• Establish and continuously refine a GTM project management playbook, defining best practices for intake, prioritization, and strategic planning while ensuring all projects tie directly to business objectives and deliver measurable outcomes.
• Lead complex projects from ideation through planning and implementation with minimal supervision, across strategic, operational, and technical initiatives for GTM and our business.
• Manage a balanced portfolio of long-term initiatives (e.g., ongoing fiscal year planning processes) and high-impact, ad hoc strategic projects that drive significant improvements across the entire customer lifecycle.
• Plan projects in line with project management best practices, defining scope, gathering requirements, setting milestones, and creating comprehensive project plans.
• Execute projects by managing day-to-day activities, tracking progress, updating documentation, and proactively identifying and addressing risks.
• Keep stakeholders engaged and informed by providing timely updates and facilitating data-driven decision-making.
• Develop functional partnerships to maximize results, influencing and leading cross-functional teams to achieve project objectives.
• Manage multiple responsibilities and ambiguity with the agility to shift tasks or roles when necessary, working as a leader, as a team player, and independently.
• Build trust and partnerships to maximize results. Influence, lead, and inspire cross-functional teams in pursuit of project objectives.
• Accelerate decision making and drive alignment across GTM.
• Help drive continuous improvement of company-wide systems, processes, and procedures.
• Evolve our project management documentation and standards.
• Work hands-on wherever needed to ensure project success.