Production Technology Engineer

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does an IT analyst do at Hogarth?

The IT Analyst will be responsible for providing on-site technical support to employees, ensuring the smooth operation of hardware, software, and network services within the local office. This role plays a key part in maintaining business continuity by addressing user issues efficiently and supporting the implementation of global IT initiatives. The analyst will serve as a liaison between local users and regional or global IT teams, ensuring alignment with corporate standards and best practices. Additionally, this position is responsible for enforcing compliance with internal IT policies, managing technical assets, and contributing to a secure and efficient work environment. A strong service mindset, technical troubleshooting skills, and the ability to work independently are essential.

Key Responsibilities

• Provide on-site IT support to employees, including troubleshooting hardware, software, and network issues.
• Ensure timely resolution of technical incidents and service requests, maintaining high levels of user satisfaction.
• Install, configure, and maintain workstations, printers, mobile devices, and IT peripherals.
• Coordinate with regional and global IT teams to implement corporate standards, system updates, and security protocols.
• Enforce compliance with corporate IT policies and procedures, including data protection, equipment use, and access controls.
• Support the rollout of global initiatives such as new tools, systems, or process improvements.
• Maintain accurate records of incidents, equipment inventory, and software licenses.
• Train and guide users on corporate tools and IT best practices when needed.

Requirements

• 2–4 years of experience in IT support or help desk roles.
• Proficiency in Windows OS, Office 365, Active Directory, remote desktop tools, and basic networking.
• Experience with IT asset management, ticketing systems (e.g., ServiceNow, Jira, Freshservice), and user administration.
• Basic knowledge of ITIL framework is a plus.
• Intermediate to advanced English level (spoken and written) for coordination with global teams.
• Strong understanding of corporate IT compliance, data security policies, and internal controls.
• Ability to manage priorities independently and work under pressure.