Project Manager for Risk and Quality

2 Weeks ago • 3-5 Years • Risk Management

Job Summary

Job Description

As a Project Manager for Risk and Quality, you will be responsible for leading continuous improvement, efficiency, and process harmonization projects. You will be involved in projects impacting the entire department, particularly in customer service for health/welfare. You will be expected to frame and deploy projects related to customer satisfaction and process efficiency. You will also be involved in drafting project documentation, analyzing risks, participating in service quality improvement, deploying action plans, managing ISO 9001, participating in internal control, contributing to change management, and reporting project progress. This role offers a chance to develop your potential through development opportunities.
Must have:
  • Bac +5 education and 3-5 years experience in continuous improvement.
  • Project management skills.
  • Proficiency in Excel (including Macros).
  • Excellent written and verbal communication skills.
Good to have:
  • Ability to manage multiple projects simultaneously.
  • Knowledge and/or experience in customer relationship management techniques in insurance.
  • Knowledge of health and welfare insurance.
Perks:
  • Development opportunities.
  • Work with talented colleagues.
  • A wide range of career opportunities.
  • Benefits to improve well-being.

Job Details

Company:

Mercer

Description:

Nous recherchons un nouveau talent pour rejoindre notre équipe Qualité au sein de Marsh McLennan. Ce poste est basé à La Défense. Il s'agit d'un poste en CDD. 

Au sein de l’équipe Pilotage des Risques et de la Qualité au sein de la Direction de l’Engagement Client, vous êtes en charge de piloter des projets d’amélioration continue, d’efficience et d’harmonisation des processus, dans une logique de performance et de conformité des opérations.

Vous intervenez sur des projets impactants pour l’ensemble de la Direction et en particulier pour le Service aux clients en santé/prévoyance.

Nous comptons sur vous pour :

  • Cadrer et déployer des projets relatifs à la Satisfaction du client, à la simplification du fonctionnement du service Client et à l’efficience des processus en Santé et Prévoyance ;

  • Rédiger la documentation inhérente aux projets ;

  • Avoir une bonne vision de bout-en-bout des impacts (analyse des risques tant sur le process, les outils, que la satisfaction client...) de ses projets ;

  • Participer à l’amélioration de la qualité de service au travers le déploiement et le pilotage de plan d’actions et la gestion de l’ISO 9001.

  • Participer au déploiement du contrôle interne et formaliser différents reporting et métriques ;

  • Contribuer à la conduite du changement auprès du Service Client (Formations, rédaction de documentation) ;

  • Piloter l’animation de la démarche de lutte contre la fraude

  • Assurer le reporting d’avancement des projets confiés.

Ce que nous attendons de vous :

  • Formation Bac +5 et une expérience réussie de 3 à 5 ans minimum en amélioration continue, acquise idéalement sur des projets en frais de santé et prévoyance.

  • Maîtrise de la gestion de projet

  • Maîtrise d’Excel (y compris les Macro)

  • Excellente communication écrite et orale, sens de l’écoute ;

  • Force de proposition, sens du client, orientation résultats, capacité d’arbitrage et de collaboration en transversalité.

Ce qui fera la différence :

  • Capacité à gérer plusieurs projets à la fois ;

  • Connaissance et/ou expérience des problématiques et techniques de gestion de la relation client dans le domaine de l’assurance ;

  • Connaissance de l’environnement assurances de personnes Santé et Prévoyance.

Pourquoi nous rejoindre :

  • Nous vous aiderons à développer votre potentiel grâce à nos opportunités de développement, un travail à forte valeur ajoutée et un accompagnement managérial.  

  • Nous favorisons une culture dynamique et inclusive où vous travaillerez avec des collègues talentueux/se pour créer de nouvelles solutions et avoir un impact sur vos collègues, vos clients.

  • Notre envergure nous permet de vous proposer un large éventail d'opportunités de carrière, ainsi que des avantages visant à améliorer votre bien-être.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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