Regional IT Infrastructure Engineer

Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities.

More about us:

• We process 250 million API requests and 3TB of data every day.
• We deliver more than 1.5 million parcels every day.
• 100% network coverage with 1000+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
• 600,000 active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
• Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

The role of the Regional IT Infrastructure Engineer is to design, implement, and maintain the technical infrastructure of an organisation's IT system. This is to ensure that our IT infrastructure is reliable, secure, and efficient in meeting the changing needs of the organisation. The IT Infrastructure Engineer is responsible for ensuring that the organisation's IT systems are running smoothly and that any issues are identified and resolved quickly. They are also responsible for continually monitoring the performance of the IT infrastructure, identifying areas of inefficiency, and optimizing the system to improve performance and reliability.

Roles & Responsibilities

• Implementation of IT infrastructure: This involves developing a comprehensive implementation plan for the organisation's IT infrastructure, in the area of systems and networking, and ensuring that they meet the needs of the organisation as per designed.
• Monitoring and support: Continually monitor the performance of the IT infrastructure, support as per required to ensure IT infrastructure availability.
• Security: Ensure that the organisation's IT infrastructure is secure from external threats and that data is protected from unauthorised access, in accordance with Infosec’s recommendations.
• Actively respond to incoming inquiries, incident and service requests via calls, e-mails, etc. within an agreed time limit, agreed-on processes, and in a professional and customer-oriented manner
• Identify, assess, record, and manage all reported and/or escalated request(s) in the IT Service Management tool.
• Disaster recovery and backup: Implement disaster recovery and backup solutions to ensure that the organisation can quickly recover from any disruptions or data loss.
• Documentation: Document all IT infrastructure designs, implementations, and maintenance activities to ensure that knowledge is retained and passed on to other members of the IT team.
• Ensure daily tasks are executed according to Standard Operating Procedures.
• Any other ad-hoc duties as required or assigned.

Requirements

• Diploma or higher in Computer Science, Engineering, Information Technology or any related field
• Max 3-5 years of experience in IT infrastructure implementation.
• Good hands-on knowledge of network, LAN, VPN, VLAN, Switches, firewall, Wi-Fi, routers etc.
• Good hands-on knowledge of system administration (Windows, MacOS, iOS, Android)
• Good hands-on knowledge of user account management.- Strong experience with Google Workspace products and its administration would be advantageous.
• Certifications such as CCNA, MCSE, PMP/Prince2 and ITIL are an added advantage.
• A team player with strong communication and interpersonal skills.
• Excellent problem-solving and communication skills.