Sales Support

Job Description

This role involves working closely with offshore and onshore leaders and their teams to support all Go-to- market initiatives.

• Creation of content and sales enablement collaterals for Customer Experience Offerings meant for internal audiences – Account executives and Sales reps.
• Managing and building of proactive pitches and client-facing collateral.
• Building of relevant collateral and coordination with various onshore stakeholders for internal Capgemini events to familiarize Sales Reps and Account teams with the CX portfolio.
• Ensure all content follows defined templates
• Support information requests and market research requests (search, collate, package and provide right insights and content) for account planning and sales pursuits.
• Support case study/reference requests for pursuits.
• Collaboration (via emails, calls,etc.) with various Practice teams, SMEs, Account Executives across DCX to gather and build content.
• Work with onshore team in building of relevant content for internal portals as well as external websites.
• Sales Operations: Maintenance of sales pipeline and understanding of CRM systems with ability to support requests to build relevant reports and dashboards.

Job Description - Grade Specific

Skills/Qualification

• 4-5 years of relevant experience
• Strong stakeholder and project management skills
• Excellent written and verbal communication skills - should be able to translate technical content into business parlance and build strong marketing and sales-enablement collaterals.
• Ability to work in a matrixed environment
• Strong multi-tasking skills
• Ability to manage conflicts efficiently
• Ability to coordinate between various stakeholders and manage multiple tasks at once.
• Proficiency in MS Office – PPT, Word, Excel.
• Good to have: Prior knowledge of Digital Customer Experience & experience in Marketing roles.