Senior Account Manager (Client Retention and Account Management)
Job Summary
Job Description
Ninja Van is a technology-driven logistics company focused on providing seamless delivery services across Southeast Asia. This role is within the Ninja Restock & Ninja Chill unit, which specializes in stock and inventory distribution logistics, including co-load or pay-per-space models and cold chain solutions. As a Senior Account Manager, you will be responsible for cultivating strong client relationships, driving business growth, and ensuring the successful delivery of services. This involves understanding client needs, developing tailored solutions, managing renewals, identifying upselling/cross-selling opportunities, and prospecting for new clients. You will also manage a team of Account Managers and support staff.
Must have:
- Build and maintain strong client relationships
- Oversee account aspects (negotiation, renewal)
- Develop strategic account plans
- Identify and mitigate client risks
- Manage a team of account managers
Good to have:
- Bachelor's degree in business or related field
- B2B account management experience (logistics preferred)
- Understanding of logistics operations
- Excellent communication and negotiation skills
- Strategic thinking and data analysis ability
- Proficiency in CRM and Microsoft Office
- Ability to work in a fast-paced environment
Perks:
- Hybrid work setup
- Flexible work arrangements
- Competitive compensation
- Recognition programs
- Paid Time Offs
- Wellness Leaves
7 skills required
Job Details
ABOUT THE COMPANY:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
ABOUT THE UNIT:
Ninja Restock is an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamline cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods.
ABOUT THE JOB:
As a Senior Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock + Ninja Chill client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development, and strategic planning, the role involves identifying opportunities for upselling and cross-selling, as well as prospecting for new clients.
Main Duties:
- Build and maintain strong, long-term relationships with existing Restock and Chill clients within the Ninja Restock and Ninja Chill portfolio.
- Oversee all aspects of Ninja Restock + Ninja Chill accounts, including negotiation, renewal, and ongoing account maintenance.
- Develop and implement strategic account plans for key Ninja Restock clients, outlining objectives, action plans, and performance metrics.
- Identify potential risks or challenges associated with client accounts, and develop strategies to mitigate these risks effectively.
- Manage a group of Account Managers, Account Executives, Document Control Supervisor and Staff within the Ninja Restock and Ninja Chill Teams.
Qualifications:
- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses.
- Proven track record of success in B2B account management, preferably within the transport or logistics industry.
- Strong understanding of transport and logistics operations, processes, and technologies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to think strategically, analyze data, and develop actionable insights and recommendations.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.
- Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.
Why join us?
✔️ We have a hybrid work setup and flexible work arrangements to support work/life balance.
✔️ We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
✔️We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
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