Senior Account Manager - Japan

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role:

Netflix is seeking a Senior Account Manager to join our growing Netflix Ads team in Japan. This role is a critical partner to Sales and cross-functional stakeholders, responsible for managing our most strategic client and agency relationships.

The Senior Account Manager will focus on advertiser retention and growth while leading the full pre-to-post sale campaign workflow. A key part of the role is demonstrating strong problem-solving skills — engaging directly with clients, anticipating challenges, and driving long-term solutions through clear communication and strategic account planning.

This position requires balancing commercial strategy with operational excellence, ensuring Netflix Ads is seen as a trusted, solutions-oriented partner to our advertisers.

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth
• Serve as the first point of contact for campaign-related escalations, resolving issues in partnership with cross-functional teams before they require management intervention
• Partner with aligned Sales Partners and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent client service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Build Strategic Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Partner with cross-functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of Netflix Ad products, sponsorship offerings, targeting capabilities and ad policies.
• Contribute to monthly billing & invoicing process with clients and finance team
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• Extensive experience in Account Management and/or Sales Planning across both offline media (e.g., TV, sponsorships, live events) and digital advertising platforms, with a strong focus on video advertising
• Excellent problem-solving skills, with the ability to engage directly with clients, navigate challenges, and drive long-term solutions through clear and effective communication
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Strong knowledge of digital media sales and marketplaces, including Direct IO, Programmatic Guaranteed, and PMP advertising
• Proven track record in advertiser retention and growth, with expertise in strategic account planning
• Excellent verbal and written communication skills, including experience engaging with senior-level stakeholders
• Strong analytical and strategic thinking skills, with the ability to make data digestible and actionable for cross-functional teams
• Demonstrated project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously
• Familiarity with advertising research and verification vendors such as Nielsen, ComScore, Moat, IAS, DoubleVerify, Kantar, etc.
• Fluency in Japanese, with the ability to communicate effectively in English for internal collaboration

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.