Senior/Executive, Ninja Mart (Sales Operations)

Responsibilities:

• Support the S&OP Manager in driving efficient and seamless sales operations across all channels.
• Analyse sales and operational data to uncover trends, performance gaps, and opportunities for improvement or growth.
• Assist in sales planning initiatives to support the expansion of FMCG product distribution.
• Manage and optimize salesman routing to ensure effective coverage, productivity, and cost efficiency across territories.
• Collaborate with internal stakeholders (Sales, Commercial, Supply Chain, Finance) to understand business needs and develop data-driven solutions.
• Provide regular and ad-hoc reporting to Sales and Management teams, delivering clear insights on key performance indicators (KPIs), sales performance, and market trends.
• Maintain and manage sales and operational databases, ensuring data accuracy, consistency, and accessibility across systems.
• Conduct market research and competitor benchmarking to support strategic planning and identify new business opportunities.
• Support the sales team with actionable insights and recommendations to boost performance and enhance customer satisfaction.
• Partner with cross-functional teams to roll out new sales initiatives, monitor their performance, and optimize for maximum impact.
• Manage multiple priorities and deadlines, ensuring timely and high-quality delivery of reports and analytics to stakeholders.

Requirements:

• Bachelor's Degree in business or any relevant field
• Preferred experience in: Sales support, sales operations, route planning, or data management (FMCG experience preferred). More experienced candidates will be considered for Senior Executive position
• Proficient in Excel.
• Knowledge of DMS, DMW/WMS systems is an added advantage.
• Action oriented - the role will be working in a fast paced environment, solving problems within timelines.
• Sense of Ownership / Accountability – Takes full responsibility for assigned tasks, follows through until completion, and proactively addresses issues without needing constant supervision.
• Analytical - the candidate will analyse our operations and lead on improvement and growth.
• Stakeholder Management- the candidate will work an international team and will need to manage stakeholders from diverse backgrounds.
• Comfortable with uncertainty - business needs for supply are always changing, candidate has to be ready to change processes to fit new business needs.