Sr. Technical Program Manager

Title: Sr. Technical Program Manager

Reports To: Sr. Director, Technology Operations

Department: Product & Engineering - Technology Operations

Location: Cincinnati, OH or Seattle, WA

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The DMG Product & Engineering organization is building a tight-knit, high-performing group of problem solvers to help DMG and our customers digitally transform facilities services maintenance. We are seeking an exceptional Senior Technical Program Manager to plan & manage business critical and top priority programs across the P&E Organization.

You will use your expertise to influence product teams that design, develop, test, deploy, maintain, and deliver software. You will plan programs, identify & mitigate risks, manage delivery schedules, and communicate clearly with stakeholders. YouÕll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. To be successful in this role, you will need to bring a data driven approach combined with a technical skill set to both influence and implement meaningful technical program management methodologies & best practices. Broadly, this will require knowledge of software engineering/product engineering, and program management fundamentals and tooling.

What You'll Do:

• Plan and manage critical technical programs of various sizes and complexity simultaneously over the course of a year.
• Apply simplifying frameworks to facilitate broader organizational understanding, decision-making, and action on time sensitive initiatives.
• Be proficient in working with product engineering teams to design, scope, and shepherd feature execution.
• Use data as evidence to support the success criteria of your managed programs.
• Translate business objectives into execution strategy, lead and successfully execute the strategy through strong collaboration and agile leadership.
• Create functional specs, program definition docs, test plans, and roadmaps.
• Define solutions and efficient operational processes that level up the TPM team.
• Other duties assigned by management

What You Need:

• Equivalent experience including 5+ years of technical program management or a BS or MS in a scientific or engineering discipline.
• Sound technical skills that qualify you to help drive technical decisions.
• Demonstrated experience in managing cross functional programs that leverage Artificial Intelligence or Machine Learning.
• Proven experience working with engineering teams either by developing code or helping teams to deliver code.
• Significant understanding of using data to support decision making and prioritization of initiatives.
• Experience setting medium-to-long term strategy for business-impacting programs.
• Ability to autonomously define and deliver technical roadmaps of larger projects, often involving cross-team dependencies and mitigating blockers & risks that impact team delivery.
• Significant understanding and practical experience with project management tools and product development principles and practices.
• Experience in communicating clearly and concisely at the right altitude.
• Certification in PMP, CSM, and/or CPO.
• AWS/Google/Azure cloud administrator certifications preferred.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.