Supply Chain Customer Collaboration Manager (Mississauga, ON)

Job Description

A strategic supply chain role focused on turning customer insights into operational excellence. You’ll lead supply chain-to-supply chain collaboration to improve product availability, reduce waste, and enhance service. As the primary contact for customer-facing operations, you’ll drive initiatives that resolve disruptions and optimize performance.

Your role:

• Lead end-to-end supply chain improvements by partnering with customers to enhance service, forecast accuracy, and compliance—while minimizing costs and waste.
• Serve as the single point of contact for customer-facing supply chain operations, translating needs and pain points into actionable solutions.
• Collaborate cross-functionally (Supply Chain, Sales, Marketing, Finance) to ensure supply readiness for promotions, launches, and transitions.
• Analyze customer data to generate insights that support sales acceleration, planning precision, and innovation success.
• Track and improve KPIs (e.g., service level, inventory health, forecast accuracy, compliance) through targeted initiatives.
• Facilitate problem-solving and continuous improvement using root cause analysis and value stream mapping.

You're the right fit if:

• You hold a bachelor’s or master’s degree in business administration, Supply Chain, Operations, or a related field.
• You have acquired 5+ years of experience in CPG, retail, manufacturing, or distribution, with strong knowledge of end-to-end supply chain processes. Including experience with data visualization tools (e.g., Power BI) to communicate performance metrics and improvement opportunities.
• Your skills include advanced proficiency in Excel (pivot tables, lookups, data modeling), ERP or supply chain planning systems, and the ability to interpret large datasets and present insights to non-technical stakeholders and proven ability drive process improvements using methodologies like Lean, Six Sigma, or Value Stream Mapping.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The annual pay range for this position is CAD $72,305.00 - CAD $113,622.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Mississauga, CAN.

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Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.