Systems Technician (Brasilia/DF)

13 Minutes ago • All levels

System Design

Job Description

The Systems Technician will be part of a department focused on delivering robust and reliable communication technology for mission-critical networks, ensuring seamless and secure connections. This role involves performing preventive and corrective maintenance, installing and configuring equipment, and providing proactive support to ensure customer satisfaction. Key responsibilities include managing support requests and tickets, and preparing various maintenance and operational reports.

Good To Have:

Knowledge of Palo Alto Firewall and Extreme switches.
Knowledge of 3G/4G and LTE networks.
Knowledge of Motorola Solutions Products.
Knowledge of Zabbix.
Basic understanding of Cloud (Azure certification or equivalent).
Basic understanding of APCO 25 and Dimetra.
Intermediate English (conversation and writing).
ITIL Certification.

Must Have:

Execute preventive and corrective maintenance.
Conduct equipment installations and configurations.
Understand Customer Service Management (CSM) needs.
Offer proactive operational support.
Manage support requests and tickets.
Prepare maintenance and operational reports.
Based in Brasília/DF.
Technical degree in Networks, Computing, Electronics, or related fields.
NR10 certification.
Valid Driver's License (Category B).
Availability for travel (25% to 50%).
Experience in Network, Electrical, and Structured Cabling Infrastructure.
Intermediate knowledge of IP Networks, Network Design, and Troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS, VPNs).
Experience in Operating System Configuration (Unix, Linux, Windows Server).
Experience in Server Installation and Maintenance.
Proficiency in Office Suite and/or Google Workspace.

Add these skills to join the top 1% applicants for this job

problem-solving

game-texts

linux

zabbix

unix

azure

windows-server

Department Overview

This department is dedicated to providing robust and reliable communication technology, ensuring that the connection between resources is continuous and secure, through high-performance networks and devices. The focus is on the essential characteristics of a mission-critical network: power, resilience, and specially designed devices. These attributes ensure that communication is effective, allowing clients to support their communities and operations with total confidence. Motorola Solutions is always ready to meet the demand for complementary radio network coverage or capacity. Radio site systems are quickly implementable and are available as part of managed services and support packages, offering the flexibility and support necessary for any operational scenario.

Job Description

Maintenance and Installation: Execute preventive and corrective maintenance, and conduct installations and configuration of equipment.
Customer Support and Operation: Understand the needs of Customer Service Management (CSM) and offer proactive support in operations to ensure customer satisfaction.
Call and Ticket Management: Be responsible for opening, processing, and controlling the flow of support requests and tickets.
Report Preparation: Prepare corrective and preventive maintenance reports, system reports, and operational procedures.

Basic Requirements

Mandatory Requirements:

Base in Brasília/DF
Education: Technical degree in Networks, Computing, Electronics, or related fields
NR10
Valid Driver's License: Category B.
Availability for Travel: 25% to 50% of the period (Brasília/DF base).
Experience in Network, Electrical, and Structured Cabling Infrastructure;
Intermediate knowledge: IP Networks, Network Design, and Troubleshooting: Ethernet, TCP/IP, L2/L3, MPLS, VPNs.
Experience in Operating System Configuration: Unix, Linux, and Windows Server
Experience in Server Installation and Maintenance.
Proficiency in Office Suite and/or Google Workspace.

Desired Requirements: