Team Lead, Content Retention, China

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

Main Responsibility

• Lead a team of Editorial Submission Advisors based in China – including day-to-day line management and representing the team to other departments within SN. Ensure all team members meet their objectives.
• Manage team resourcing levels by recruiting, selecting and onboarding as needed.
• Coach, develop and train team members and support their personal growth and development.
• Achieve results by communicating job expectations; planning, monitoring, and appraising job results through regular communication and appraisals.
• Reporting to Head of Content Retention China on performance, challenges and feedback from authors and team members.
• Send required number of journal recommendations and maintain an average quality score of 98.5% of higher for the year.
• Provide the best possible service to Chinese authors by aiming to reply to author queries within 1 business day
• Use author feedback and other observations on trends to provide feedback and suggestions on ways to improve the Transfer Desk service for Chinese authors
• Suggestions of scalable, reliable process/service improvements tests to conduct across the Transfer Desk team
• Contribute to overall Transfers strategy to increase the uptake of transfers in China by:
• Providing monthly qualitative and quantitative feedback on author response and transfer rate of your tickets handled as well as observations made regarding specific journals or author behaviours.
• Identifying patterns or trends within your cluster and providing suggestions which will benefit donating/receiving journals and authors

Requirements for the position

Essential

• MSc / PhD level or equivalent experience in any area of science, technology or medicine.
• Solid working experience in STM publishing industry, preferably 2+ year
• Broad academic interests, with enthusiasm to learn outside of your own subject area.
• Excellent communication skills, with proficiency in English and comfortable with communicating with both internal and external stakeholders.
• Proven organizational ability and time management skills.
• A high level of computer literacy (including Excel, Word and Outlook).
• Proven analytical/critical appraisal skills.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/