Team Leader, Sales Desk Associates

The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.

We are looking for a Team Leader to manage a Sales Desk Associate's team to handle in administrative support to the account management team in EMEA – spanning across various customer segments.

What You’ll Do:

• Manage a team of individuals fulfilling client administrative tasks.
• Act a managerial liaison between account management and customer operations teams.
• Drive an environment for internal lead generation.
• Know required information about the industry, domain, and target personas.
• Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
• Possess a deep understanding of the range of client business environment and challenges in their territory.
• Review critical metrics and pipeline hygiene for the account portfolio of the team.
• Blocking issue point for relationship managers enabling team to support with variety of accounts.
• Be well versed in all sales situations and the overall sales cycle.
• Own the customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.
• Interact with industry peers with finesse; leveraging jargon and relevant industry acronyms
• Fostering team growth and learning.
• Adhere to financial controls and policies, managing third-party data responsibly.
• Engage in dialogue about system and process improvements.
• Demonstrate solid understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
• Resolve inquiries effectively, performing thorough analyses to address root causes.
• Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.
• Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.

What We’re Looking For:

• Prior management experience leading a minimum of 5 individuals
• Management of operations or similar workflows
• Significant product & workflow expertise and advanced industry knowledge
• 5+ years of experience in a sales operation, deal desk, customer success, or commercial support role
• Industry certifications encouraged
• Excellent attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Problem solving skills: ability to understand, articulate, structure and solve client needs
• Relationship building skills
• Advanced knowledge of Salesforce and workflow systems
• Good understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
• Supervise daily dashboards/reports and participate in group discussions re: system enhancements, general policy/procedure maintenance, renewal processing, etc.

What We Offer:

We're proud to offer a working culture that supports growth, balance, and purpose:

• Hybrid and flexible working arrangements.
• A welcoming, inclusive culture backed by Employee Networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development opportunities and learning resources.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.