What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department.

Position Responsibilities:

• Communications with SSG customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products.
• Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
• Provide accurate estimates and alternate options to customers for the servicing and support of products
• Administration of products on “Hold” to ensure that they are resolved in a timely manner
• Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
• Become cross trained to support any position within the department when needed
• Maintain a safe work environment by adhering to all safety regulations within the department
• Take pride in your work
• Have fun and enjoy your job! A good attitude is contagious.

Specific Knowledge, Skills, Abilities Required:

• Knowledge of vehicle suspension
• Mechanical aptitude
• General computer skills (Email, Excel)
• Proficient with Microsoft Office Suite

Position Qualifications:

Education:

High school diploma or equivalent

Associates or technical degree preferred

Experience:

• 2 years minimum Bike shop experience or equivalent job experience
• Call Center experience a plus
• General knowledge of the Bicycle Industry

Work Environment and Physical Requirements:

• May lift up to 50 lbs.
• Requires walking, standing, bending, and lifting for long periods of time

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.