About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’re well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

What’s unique about this opportunity?

• Warm, mature, in-office flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We value working together in-office as the default in our (quite nice!) Surry Hills office. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.

• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Amy and Remy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

About the role and you

We’re hiring a Technical Recruiter to help us scale our software engineering organization and Forward Deployed AI Engineering team, in Sydney, Australia, the US and London.

You’ll own end-to-end hiring for all technical roles. You’ll partner closely with the leadership team to help us build a high-talent team and deliver world-class candidate experiences.

This is a mid-level role for someone who’s comfortable running point on multiple searches at once, and who knows how to operate autonomously, strategically, and inclusively.

What you’ll do

• Run full-cycle recruiting for technical roles across functions and levels

• Partner with hiring managers to clarify needs, shape roles, and build effective processes

• Source and help close high-caliber talent, particularly in the Sydney market

• Deliver great candidate experiences with timely comms, clarity, and context

• Partner with the leadership team to refine our employer brand

• Keep pipelines and systems clean and up to date (we use Ashby)

• Collaborate with and coach interviewers and hiring managers as needed
  

The right candidate

We’re looking for someone who gets excited about employer branding, candidate experience, and building teams that last through the highs and lows of growth. The ideal candidate knows the Sydney technical market very well, but is comfortable searching across geis, and can quickly identify high-calibre candidates.

You might be a fit if you:

• Have 4-7+ years of experience hiring engineers at top startups or technical companies

• Have filled roles across full-stack, infra, AI, and solutions engineering, and know what “exceptional” looks like

• Have worked in environments with high hiring bars and high velocity

• Are comfortable juggling multiple searches while keeping things thoughtful and personal

• Write great outreach and know how to run high-signal screens

• Are organized, warm, responsive, and comfortable working autonomously across time zones

• Are excited by the chance to help build a category-defining AI company

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.