Technical Support Associate

Job Description & Responsibilities

TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following: 

• Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
• Problem management with a focus on wide-scale technical issues
• Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
• Managing escalations of technical issues to our development team
• Addressing client enquiries regarding IBKR’s two-factor secure login system

Requirements

• Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
• Languages: fluency in English and Spanish or German is a must. Any other European languages are an advantage.
• You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Private health insurance, sport activity compensation
• Stock incentive plan
• Daily food allowance in the office
• Hybrid way of working (2 days home office/week)
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.
  *The benefits package will be reviewed regularly and may be subject to change.