Technical Support Technician

Your role and responsibilities

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Are you also interested in maintaining high customer satisfaction for our Electronics department and guaranteeing the quality of our products in a young & pleasant team? Then the Quality & Support team of TVH Electronics is the right place for you to develop your talent! Soon you might be part of our HETS team (Helpdesk Electronics Technical Support) where you provide help to both internal and external customers in solving electrical/electronic problems in their machine. As a troubleshooter, you will look for the solution for our customer!

What can you expect from this challenging, educational job?

• Daily acquisition of knowledge about all kinds of sensors (hall, optical, pressure, temperature, bearing, etc...), potentiometers, printed circuit boards, joysticks, altimeters, chargers, batteries, and much more!
• You learn daily about the technology of forklifts, aerial work platforms, pallet trucks, solar, etc...
• Perform real-life tests on machines to diagnose errors so that we can help our customer as quickly and detailed as possible.
• You can count on daily feedback from more than 60 experienced Electronics technicians.
• You will look up error codes, diagrams, manuals, all kinds of technical info to provide to our customer. Learning is a certainty for you!
• You often consult with your colleagues to find the best solution. We store this knowledge in our 'knowledge base' so that we can offer our customer efficient and customer-oriented service and continue to expand the knowledge of our quality team.
• An ideal job for those who like to analyze technical problems and solve them remotely, where correctness & customer-friendliness are always paramount!

Your profile

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• Required education level: you have a technical secondary A2 (TSO) diploma in electronics/electromechanics and you have practical experience with machines. A bachelor's degree is an added value, but not required.
• You have extensive technical knowledge and a passion for technology. This enables you to independently review technical documents and write notes.
• You are not afraid to independently perform practical diagnostic tests on a machine. However, you can always count on the support of your team members.
• You enjoy problem-solving thinking and analysis.
• You enjoy learning daily.
• You are very communicative and customer-oriented. You are not deterred from providing technical assistance by phone or email.
• You work daily with standard Office tools, Google Drive, and help customers via Salesforce.
• Some IT mindset for using diagnostic tools & activating licenses.
• You are a team player and can work independently.
• You have good knowledge of Dutch and English. French is a plus.
• Knowledge of forklift technology is a great asset.

What we offer

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• A young, helpful team that likes to keep the atmosphere lively.
• A fast-growing Electronics department with more than 100 motivated employees.
• An attractive salary package including meal vouchers and insurance.
• Flexible working hours and attention to a good work-life balance.
• Possibility of working from home a few days a week.
• 20 paid vacation days, plus 12 ADV days (additional compensatory days).
• An easily accessible, traffic-free, stable family business.
• A warm, open work atmosphere where people are central.
• An infectious 'We Are One' mentality.
• Attention to your physical and mental health.
• Lunch breaks and sports facilities in TVH Park, TVH's green zone.
• Healthy warm meals and free fruit.
• Access to LinkedIn Learning and other training.
• Fun after-work events and other cozy events.