Working Student - Customer Service Management
2 Months ago • All levels
Customer Service
Job Description
This Working Student position in Customer Service Management at Dyn Media GmbH involves supporting the customer service team with written inquiries, identifying and implementing system improvements, and assisting customers with platform usage. The role requires a team player with a high sense of responsibility, strong communication skills, and the ability to work independently and solve problems. Candidates should be flexible, available at least 15 hours per week, and currently enrolled in a study program. The company offers insights into a growing sports media business, a dynamic team, fair compensation, flexible hours, and a supportive environment.
Must Have:
- Support customer service team with written customer inquiries.
- Identify and implement improvements in the customer service system.
- Help customers optimize platform usage.
- Develop solutions for emerging problems as needed.
- Be a team player.
- Be accustomed to independent and goal-oriented work.
- Have a high sense of responsibility.
- Enjoy dealing with various problems.
- Be an open-minded, communicative personality.
- Be able to handle different characters and stay calm in hectic situations.
- Be flexible and available at least 15 hours per week.
- Be currently enrolled in any study program.
Perks:
- Interesting insights into a renowned sports media company.
- Sports-enthusiastic, dynamic, and young team.
- Fair compensation.
- Flexible working hours compatible with studies.
- Flat hierarchies.
- Much responsibility and freedom for creative ideas.
- Opportunity to be part of an innovative company where your opinion counts.
- Well-connected office in the heart of Cologne.
- Best coffee.
Your tasks
- You support our customer service team in processing customer inquiries (purely in writing)
- You identify potential for improvement in our customer service system and implement them
- You help our customers make optimal use of our platform
- You develop proposed solutions for emerging problems as needed
What you bring
- You see yourself as a team player and are used to working independently and purposefully
- You have a high sense of responsibility and enjoy dealing with various problems
- You are an open-minded, communicative personality who can deal with different characters and keep a cool head even in hectic situations
- You are flexible and available at least 15 hours per week
- You are currently enrolled in any study program
What we offer you
- Interesting insights into a renowned sports media company with rapidly growing reach
- A sports-enthusiastic, dynamic and young team – we love and live sports, during and after work
- Fair compensation and flexible working hours that are always compatible with your studies
- A company with flat hierarchies, a lot of responsibility and freedom for your own creative ideas
- The opportunity to be part of an innovative company where your opinion counts and your development is encouraged
- Well-connected office in the heart of Cologne where you get the best coffee
About us
With Dyn, sports fans have a new home since summer 2023. Dyn is the new streaming platform for live broadcasts and highlight reporting of all games of the DAIKIN Handball-Bundesliga, 2. Handball-Bundesliga and DHB Pokal, the easyCredit Basketball Bundesliga, the Women's and Men's Volleyball Bundesliga, as well as the Table Tennis Bundesliga and the Hockey Bundesliga. Our goal: To inspire even more people for sports every day with true passion.
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