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Senior Benefits Analyst

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As a Senior Benefits Analyst, you will manage the benefits process for the US and Canada, and collaborate internationally. You will oversee the benefits lifecycle, implement the global benefits strategy, coordinate with international brokers, advise local HR teams, deliver reports, manage budgeting, review programs, and serve as a subject matter expert. You will be responsible for overseeing the full benefits lifecycle, collaborating on global strategies, coordinating with international brokers, advising local HR teams, delivering reporting, managing budgets, and reviewing benefit programs. This role demands strong analytical skills, excellent organizational skills, and proficiency in benefits administration.

GRC Analyst

<div style="margin-bottom: 0.0in;line-height: normal;"><div style="margin-bottom: 0.0in;line-height: normal;"><strong>Location: Minneapolis, MN or Manchester, NH</strong></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong></strong></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong>About Us:&nbsp;</strong></div><div style="margin-bottom: 0.0in;line-height: normal;">At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.&nbsp;</div><div style="margin-bottom: 0.0in;line-height: normal;">As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.&nbsp;</div><div style="margin-bottom: 0.0in;line-height: normal;">Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behavior's that bring our mission and vision to life, every day, in every interaction.&nbsp;</div><div style="margin-bottom: 0.0in;line-height: normal;">Learn more at Sitecore.com</div><div style="margin-bottom: 0.0in;line-height: normal;"></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong>About the Role:</strong></div><div style="margin-bottom: 0.0in;line-height: normal;">As a Senior Benefits Analyst, you will report directly to the Director, Total Rewards. You will manage the end-to-end benefits process for the US and Canada and collaborate with international brokers to review and renew benefits across&nbsp;more than 15&nbsp;other countries.</div><div style="margin-bottom: 0.0in;line-height: normal;"></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong>What You’ll Do:</strong></div><ul><li style="line-height: normal;">Oversee the full benefits lifecycle for the US and Canada, partnering with brokers and vendors to&nbsp;provide&nbsp;competitive&nbsp;and&nbsp;compliant&nbsp;benefits&nbsp;with&nbsp;smooth&nbsp;enrolment,&nbsp;communication,&nbsp;administration, and claims processes. Managing leave-of-absence processes end-to-end.</li><li style="line-height: normal;">Collaborate with the Director, Total Rewards, and global benefits advisors to implement the global benefits strategy and multi-national pooling initiatives, with an&nbsp;emphasis on cost management</li><li style="line-height: normal;">Coordinate with international brokers on local vendor transitions, benefit changes, and renewals for employee retirement, healthcare, insurance, and wellbeing programs in over 15 countries across Europe and Asia</li><li style="line-height: normal;">Advise local HR Operations teams on benefit renewals and changes to support&nbsp;their&nbsp;employee communications, enrolment, and claims management. Review and provide input on local benefits policy communications</li><li style="line-height: normal;">Deliver reporting on benefits utilization,&nbsp;compliance,&nbsp;costs, and savings to HR leadership, Finance, and Procurement</li><li style="line-height: normal;">Manage budgeting, purchase orders, and invoicing for all benefits vendors and brokers</li><li style="line-height: normal;">Review&nbsp;benefits programs to ensure compliance and&nbsp;to&nbsp;benchmark&nbsp;market practice&nbsp;and emerging trends</li><li style="line-height: normal;">Serve as a subject matter expert to HR, Finance, and Procurement on benefits-related topics</li><li style="line-height: normal;">Support the Total Rewards team with equity administration, compensation programs, or HR projects as needed</li></ul><div style="margin-bottom: 0.0in;line-height: normal;"></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong>What You Need to Succeed:</strong></div><ul><li style="line-height: normal;">5+ years of experience in US benefits administration</li><li style="line-height: normal;">1+ years of relevant experience in international Benefits or Total Rewards</li><li style="line-height: normal;">Confidence in discussing renewals and cost structures with brokers and vendors, and communicating with&nbsp;HR colleagues, employees and managers</li><li style="line-height: normal;">Strong analytical skills to interpret internal and external data, identify trends, and evaluate provider quotes</li><li style="line-height: normal;">Excellent organizational skills to manage your workload and coordinate inputs from brokers and providers</li></ul><div style="margin-bottom: 0.0in;line-height: normal;"></div><div style="margin-bottom: 0.0in;line-height: normal;"><strong>Additional Skills That Could Set You Apart:</strong></div><ul><li style="line-height: normal;">Broader experience in Human Resources or Finance roles</li><li style="line-height: normal;">Experience managing benefits renewals in a multi-national organization</li><li style="line-height: normal;">Familiarity with&nbsp;HR&nbsp;systems&nbsp;like Workday and Benefits systems like Alight</li><li style="line-height: normal;">Experience supporting&nbsp;compensation programs&nbsp;or equity plan administration</li><li style="line-height: normal;">BA or BS degree in HR, Business, or a related field</li></ul><div style="margin-bottom: 0.0in;line-height: normal;">&nbsp;</div><div style="margin-bottom: 0.0in;line-height: normal;">&nbsp;</div><div style="margin-bottom: 0.0in;line-height: normal;">Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race,&nbsp;color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.</div><div style="margin-bottom: 0.0in;line-height: normal;"></div></div><div style="margin-bottom: 0.0in;line-height: normal;"></div>

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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<p style="text-align:left"><b><span>It's fun to work in a company where people truly BELIEVE in what they're doing!</span></b></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>Job Description Summary:</span></b></p><p style="text-align:inherit"></p>The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue.  They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Essential Duties and Responsibilities</b>:</p><p></p><p><b>Build long term relationships with key customers</b> <b>(region/revenue size dependent) (50%)</b></p><ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul><p></p><p><b>Minimize cancellations/ Maximize renewal revenue (25%)</b></p><ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul><p></p><p><b>Liaise with Rocket teams (10%)</b></p><ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul><p></p><p><b>Cross/Upsell (15%)</b></p><ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul><p></p><p><b>Required Qualifications: </b></p><ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">preferable&nbsp;Salesforce.com</span></li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. 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Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.</p><p></p><p>#LI-SD1</p><p>#LI-Remote</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.This position is eligible for commissions in accordance with the terms of the company’s plan.<p></p><p><b><span>What Rocket Software can offer you in Vilnius: </span></b></p><ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul><p></p>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.<p style="text-align:inherit"></p><p style="text-align:left"><span>Salary range applies only to candidates in Lithuania</span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p><p style="text-align:inherit"></p><p style="text-align:left">Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WIO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">people@rocketsoftware.com.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.</p><p style="text-align:inherit"></p><p style="text-align:left"><i>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p>

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